Participant

Question

Taskbar Phantom Window when using multiple monitors

Forum|Forum|2 years ago
January 30, 2024
20 replies
9216 views

I'm using Windows 11. I've used Adobe Acrobat Pro for many years but recently upgraded to Windows 11 and am wondering if my issue is related. Using multiple monitors (extended view) when I open a pdf file on one monitor there is one icon in the taskbar showing my open file name as expected. If I MOVE this pdf document to one of my other monitors the taskbar DUPLICATES and shows two open files with the same name even though I only have ONE document open. If I move it to the third monitor sometimes it shows in triplicate. This is visually distracting and uses up my taskbar space. If I open a second document it is very difficult to tell which file to toggle back to as the "phantom" files don't react if I click on them.

Windows

M

Michaela25303379npyq

Participant

Can Adobe PLEASE RESPOND with a timeline of a fix for this? It's been close to 2 years since the original post and the issue is clearly widespread. We do not pay for this absymal level of service.

S_S

Community Manager

Hello everyone,

The fix is in progress, and work is being done.

In the meantime, can you try disabling Protected View and check again?

To do so, go to Preferences > Security (enhanced) > change the radio box for Protected View to Off > Restart app.

Let us know if it works.

Regards,
Souvik.

J

jacob_9651

Participant

This did NOT work.

J

JonOfAnalysisParalysis

Participant

I also have this issue.

I may have found a work around though. I've found that when I:

1. Open a file and move to the screen that has the 'phantom' / dupicate window issue (Screen 2)

2. Close the tab but keep the Adobe window open (image 1)

3. Move the Adobe window back to the 'no phantom' / single window screen (Screen 1)

4. Move the Adobe window back to Screen 2 (image 2)

5. Open file

There should only be one instance of each file opened now.

Note: moving the window back to Screen 1 then back to Screen 2 returns the phantom windows.

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-Matty-

Participant

Thanks for the work around tip.

As an IT Technician for my organization, I can honestly say that not one of our end users would do this work around. They will want it to just work, as it should.

What I would LOVE to understand, is why NO ONE from Adobe is responding to this thread? This is THEIR OWN forum. "ADOBE COMMUNITY" with an addobe.com website. So, it must be managed and maintained by Adobe, right?

What would be trigger words we could use here that force thier system to make an actual Adobe employee have to read the post? I don't want to put harmful or disrespectful words here, but surely there is some kind of trigger that would get an Adobe representative to respond. Totally unacceptable for a company of this magnitude to not put forth enough effort into A) responding to users of their own community who have a legitimate issue with their product and B) not fix this issue in the amount of time t hat has elapsed since they were first notified of the issue.

T

thomas_1819

Participant

I have a user that is currently having this issue. Any word on a fix?

W

Weebsn

Participant

Same issue here on a dell laptop running and updated win11 version and 2 additional monitors. driving me nuts.

R

Robert Lee5DD1

Participant

I just upgraded to Windows 11 and am now having this issue. Boy is it annoying. And its frustrating to hear that a service I pay a monthly subscription for has had this issue for over a year and a half now and hasn't resolved it.

V

Vivacious_thinker0230

Participant

I'm another paying monthly subscriber that has to put up with this issue every day. Please fix soon.

D

David288435270jso

Participant

Struggling with this issue, also plenty of empty tab previews, but could not find any decent problem reporting,

until I discovered it depends from display to display and that's what brought me here.

This is not an issue with pdf files, this is an issue with Adobe Acrobat and only with Adobe Acrobat.

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-Matty-

Participant

This continues to be an issue as of 9.2.2025. @40393896 - Stopp replying with "Adobe is working on a fix and will go live soon". Your "soon" is relative at best. My soon, much like the rest of those complaining here, was in 2024. More than a year later, and Adobe still has no resolution. If we could afford to drop this software, I would recommend doing so just based off poor support by the supposed "engineers" at Adobe. Shame on Adobe for continuing to charge such high prices for this software and let trival issues like this go unresolved for well over a year from reported date.

K

Kevin31204537356t

Participant

Agreed, Matt! Where is the accountability? Adobe needs to provide a firm date to correct this an execute.

"We're working on it" means nothing.

L

L3x1

Participant

The Same... this Bug is only by Adobe Reader + Microsoft Firefox and only on Windows 11
I used 3 Monitors and when open Adobe Acrobat on 1 Screen, it's ok.
When change the Window to the next Screen, is open more Tabs on Taskbar.

Only Soluton was... change to the Main-Screen or Close and re-Open the Application.

I hope Microsoft or Adobe + Mozilla can this fix.