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Victor36737367lm1g
Participant
April 15, 2024
Question

The Adobe PDF printer loses the configurationaaaaaaa

  • April 15, 2024
  • 1 reply
  • 1999 views

The problem is the enxt:

The Adobe PDF printer loses the configuration I set in the printing preferences of Windows, where printers and scanners.

 

The three checkboxes, we always have to have them unchecked, but every x days they activate themselves again. Any solution

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 15, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Have you started experiencing this issue recently? What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check.

 

Let us know how it goes.

 

~Amal

V
Victor36737367lm1gAuthor
Participant
April 16, 2024

Hi!

Version: Acrobat Pro 2024.002.20687 64 bits

We've been experiencing this for quite some time now, even with the latest updates. Currently, we're on the Adobe Acrobat Pro version. Previously, we've tried repairing the installation and reinstalling everything.

 

For example, we have now restored the correct settings, but I imagine that in a few days, it will happen again as I have been informed that it has recurred.

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 16, 2024

Hi @Victor36737367lm1g 

 

We are glad to hear that the application is up and running fine. Feel free to contact us if the issue re-occurs.

 

Hey! Spread the word and help others by marking the correct answer so future users can benefit from your experience.

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