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M
madelrio
Participant
April 22, 2020
Question

There is no Lock Socument after signing option when I apply Digital Certificate

  • April 22, 2020
  • 3 replies
  • 5847 views

Hello I'm signing a set of construction drawings with my digital certificate but after signing the first two pages it won't allow the  "lock document after signing option"

 

I usually sign, save as, sign next page save as, sign next page save as and so on,

and when I sign the last page I proceed to lock document after signing however after I do this process two times, I'm not seeing the option to lock document after signing. This is a recent issue.
 
Thanks
    This topic has been closed for replies.

    3 replies

    B
    BashKestrel17135376
    Participant
    March 6, 2024

    I am having this issue as well in version 2023.008.20555.  Trying to find a solution. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 7, 2024

    Hi there

     

    We ar sorry to hear that.

     

    I have tried to reproduce the issue at my end and its working fine. Would you mind sharing the screensrecording of the steps you are following and experiencing this issue.

     

    Also try with a different file and see if its a file specific issue or not.

     

    Try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

     

    ~Amal

    M
    miqrogroove
    Participating Frequently
    January 10, 2023

    I'm having the same or similar problem with Acrobat XI Pro.  The "Lock Document After Signing" checkbox is sometimes not present on the dialog box.

     

    In one particular file today, I could open and sign.  However, if I touch any of the form fields prior to signing, there is no option to lock the document.

     

    As a workaround, I resorted to adding a password restriction prior to signing the document.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 23, 2023

    Hi @miqrogroove 

     

    Adobe Acrobat XI is an EOL application, it may or may not work with the latest Mac and Win OS. For more info. please go through the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

     

    Regards

    Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 23, 2020

    Hi Madelrio

     

    We are sorry for the trouble. As described you are not getting the option to lock the PDF file after the digital sign.

     

    We tried to reproduce the issue as per your workflow and its working fine as we are getting the option to lock the PDF after sign. As shown in the screenshot below.

     

     

     

     

     

     

     

     

     

     

     

     

    What is the application and the version you are using? To check the version please go to Help > About Adobe Acrobat/Reader DC.

    Make sure you have the latest version of the application Go to Help >  Check for Updates.

     

    If it still doesn't work, please try to repair the installation (For Windows Only) Go to Help > Repair Installation and see if that helps

     

    If it still doesn't work, please try the following steps

     

     

     

    Let us know how it goes.

     

    Regards

    Amal

     

     

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