Thumbnails in Adobe Acrobat DC

[Khánh22410220ji1i]

Hello

Can you guys please help me out with this, the application doesn't show the thumbnails in the recent and starred section. You can see the problem in the picture.

Many thanks.

[Serene_nature15C3]

Hi Khanh

Hope you are doing well and sorry for the trouble.

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer.

Please try to repair the installation from the help menu (Windows Only) and see if that works.

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

Regards

Amal

[Khánh22410220ji1i]

I tried to repair the installation but this happened, what should I do

[Serene_nature15C3]

Hi there

It seems to be a network/company machine. Please try to get in touch with your IT admin and see if that helps.

Regards

Amal