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K
Khánh22410220ji1i
Participant
December 27, 2021
Question

Thumbnails in Adobe Acrobat DC

  • December 27, 2021
  • 1 reply
  • 392 views

Hello

Can you guys please help me out with this, the application doesn't show the thumbnails in the recent and starred section. You can see the problem in the picture.

Many thanks.

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
December 27, 2021

Hi Khanh

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer.

 

Please try to repair the installation from the help menu (Windows Only) and see if that works.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

Regards

Amal

K
Khánh22410220ji1iAuthor
Participant
December 30, 2021

I tried to repair the installation but this happened, what should I do

 

Amal.
Amal.
Legend
December 30, 2021

Hi there

 

It seems to be a network/company machine. Please try to get in touch with your IT admin and see if that helps.

 

Regards

Amal

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