Thumbnails not showing

New Here ,
May 04, 2022 May 04, 2022

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Adobe Acrobat thumbnails not showing on Home Page Thumbnail View

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General troubleshooting

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Adobe Employee ,
May 05, 2022 May 05, 2022

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Hi Stuart

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat/Reader DC you are using? To check the version goto Help > About Acrobat and make sure you have the recent version installed. Go to Help > check for updates and reboot the computer once.

 

Also, please go through the help page https://helpx.adobe.com/acrobat/using/enable-pdf-thumbnail-preview-windows-explorer.html and see if that works for you.

 

Regards

Amal

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New Here ,
May 05, 2022 May 05, 2022

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I am using version 2022.001.20117.  The program was deleted and reinstalled yesterday; repair installation has been run as well.  All updates have been applied.

 

With regards to the link, I have already done what was suggested as well.  No change in the result.

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Adobe Employee ,
May 05, 2022 May 05, 2022

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Hi Stuart

 

We are sorry to hear that.

 

What do you get in place of thumbnails on your computer? Please share the screenshot or a small video recording of the issue for a better understanding?

 

~Amal

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New Here ,
May 06, 2022 May 06, 2022

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See below

 

Stuart5F9E_0-1651830638139.png

 

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi there

 

We are sorry to hear that. Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that helps.

 

Also, try to toggle between the list view and the thumbnail view on the page you have shown and see if that helps.

 

Regards

Amal

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New Here ,
May 10, 2022 May 10, 2022

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Every suggestion has failed.  Preferences folder was moved, registry cleared. program uninstalled and reinstalled with same results.

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New Here ,
May 12, 2022 May 12, 2022

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Apparently Adobe has no answers to this problem

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Community Expert ,
May 12, 2022 May 12, 2022

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There is one more thing you can try: Resetting the preferences, but also re-installing Acrobat will not remove all traces of the program from your system. Adobe offers and Acrobat Cleaner application that removes everything. This is what I do for things I cannot resolve any other way: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html - If that still does not work, then you might be dealing with in interaction between the operating system and the application. 

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