Thumbnails not showing

[Stuart5F9E]

Adobe Acrobat thumbnails not showing on Home Page Thumbnail View

[Serene_nature15C3]

Hi Stuart

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat/Reader DC you are using? To check the version goto Help > About Acrobat and make sure you have the recent version installed. Go to Help > check for updates and reboot the computer once.

Also, please go through the help page https://helpx.adobe.com/acrobat/using/enable-pdf-thumbnail-preview-windows-explorer.html and see if that works for you.

Regards

Amal

[Stuart5F9E]

I am using version 2022.001.20117.  The program was deleted and reinstalled yesterday; repair installation has been run as well.  All updates have been applied.

With regards to the link, I have already done what was suggested as well.  No change in the result.

[Serene_nature15C3]

Hi Stuart

We are sorry to hear that.

What do you get in place of thumbnails on your computer? Please share the screenshot or a small video recording of the issue for a better understanding?

~Amal

[Stuart5F9E]

See below

[Serene_nature15C3]

Hi there

We are sorry to hear that. Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that helps.

Also, try to toggle between the list view and the thumbnail view on the page you have shown and see if that helps.

Regards

Amal

[Stuart5F9E]

Every suggestion has failed.  Preferences folder was moved, registry cleared. program uninstalled and reinstalled with same results.

[Stuart5F9E]

Apparently Adobe has no answers to this problem

[Karl Heinz Kremer]

There is one more thing you can try: Resetting the preferences, but also re-installing Acrobat will not remove all traces of the program from your system. Adobe offers and Acrobat Cleaner application that removes everything. This is what I do for things I cannot resolve any other way: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html - If that still does not work, then you might be dealing with in interaction between the operating system and the application.