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Larren288340304c31
Participant
March 12, 2023
Answered

Toolbar covers part of document - unable to close or move it

  • March 12, 2023
  • 1 reply
  • 2635 views

Hi 

 

A toolbar is placed on the left side of documents when I open up Adobe Acrobat reader. (see circled part of attachment)

It blocks text from my documents so is very irritating.

 

I dont know what it is, or how to disable, close or move it. 

(right clicking or dragging it elsewhere does nothing)  

 

Any advice on how to get disable or move this? 

 

Thanks

    This topic has been closed for replies.
    Correct answer Bernd Alheit

    Has this been fixed? I am having the same problem and cannot get rid of that toolbar.


    You can disable the new UI.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 14, 2023

    Hi @Larren288340304c31 

     

    Hope you are doing well and sorry to hear that.

     

    What happens when you click on the cross button on the top left corner as shown in the screenshot.

     

     

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.01 2006x installed. Go to Help > Check for updates and reboot the computer once.

     

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

     

    Regards

    Amal

    L
    Larren288340304c31Author
    Participant
    March 15, 2023

    Hi Amal 

     

    Thanks for replying - when I click the x, the menu down the left closes, but that small bar remains. 

     

    It happens with all documents. 

    perhaps I need to uninstall and reinstall Adobe. 

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity ExpertCorrect answer
    Community Expert
    June 1, 2023

    Has this been fixed? I am having the same problem and cannot get rid of that toolbar.


    You can disable the new UI.

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