trying to cancel free trial and it won't load

[lexie_0712]

I'm trying to cancel my free trial and every time I try it says "

Unable to load data

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An error occurred. Please try again. What number can I call, or what email can I use to get help in canceling my free trial?

[creative explorer]

@lexie_0712 the message "Unable to load data" and "An error occurred" does sound like a server-side issue, meaning there's likely a temporary problem on Adobe's end preventing the cancellation process from completing. You can check Adobe Status and try again later, https://status.adobe.com

[lexie_0712]

I'm still having this issue a day later so I'm not sure that's it

[kglad]

@lexie_0712 

try using a mobile phone's updated non-opera browser with wifi disabled.