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turn off cloud storage

New Here ,
Feb 01, 2018 Feb 01, 2018

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For Adobe Acrobat DC, single license version, is it possible to completely turn off cloud storage?  This includes completely turning off even temporary storage of my own files on the cloud?

I read an online document (from a non-Adobe website),

    Acrobat DC Disclaimer for Government Customers

that pertained to government customers (which I am not).  This Disclaimer referred to a "Customization Wizard" which could be used to disable particular services, or all services.  Is such a setup "wizard" available to subscribers of the single license version of Adobe Acrobat DC?

This Disclaimer also said an option was to purchase Adobe Acrobat DC Pro and then install the prior version (Acrobat Version 11).  Is this option available for single license users?

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correct answers 1 Correct answer

Adobe Employee , Mar 29, 2018 Mar 29, 2018

Hello Rengr,

Sorry for the delayed response and inconvenience caused. As per the description above, you want to disable the Cloud storage services in Acrobat, Is that correct?

You can use the Adobe Customization Wizard to disable the Cloud Storage in Acrobat and freeware Adobe Reader. Please refer to the following KB article to disable the online services Online features — Acrobat Customization Wizard DC for Windows

You can also refer to Disable online services/features in Acrobat Reader DC?

To kn

...

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Community Expert ,
Feb 01, 2018 Feb 01, 2018

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Adobe Employee ,
Mar 29, 2018 Mar 29, 2018

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Hello Rengr,

Sorry for the delayed response and inconvenience caused. As per the description above, you want to disable the Cloud storage services in Acrobat, Is that correct?

You can use the Adobe Customization Wizard to disable the Cloud Storage in Acrobat and freeware Adobe Reader. Please refer to the following KB article to disable the online services Online features — Acrobat Customization Wizard DC for Windows

You can also refer to Disable online services/features in Acrobat Reader DC?

To know more about Adobe Customization Wizard, please refer to Welcome to the Wizard — Acrobat Customization Wizard DC for Windows

The record shows that you are not subscribed to any Acrobat subscription/license with your current Adobe ID, for plan and pricing, you can refer to Plans and pricing | Adobe Acrobat DC

Feel free to update this discussion for any further assistance.


Regards,Anand Sri.

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New Here ,
Jul 02, 2018 Jul 02, 2018

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Can I use the same tool to disable the Cloud Storage in Adobe Acrobat Pro DC version?

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Adobe Employee ,
Jul 30, 2018 Jul 30, 2018

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Hello Jespl,

We're sorry for the delayed response and inconvenience caused. Yes, you can use the Adobe Customization Wizard to disable the Cloud Storage in Acrobat Pro DC version.

Thanks,

Anand Sri.

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Participant ,
Apr 29, 2021 Apr 29, 2021

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Don't take this personally but you people are all morons.
You seem to enjoy making people angry.
WHO has several hours to try and work out ALL of the replies posted regarding this PROBLEM.
What we want (as of 2021) is OPEN ACROBAT > EDIT > PREFERENCES > GENERAL > UNCHECK UPLOAD TO CLOUD.
Perhaps this is TOO simple for you people but ALL you seem to do with major problems is give us the run-around and have some new chai-waller give us answers that have been given 100 times before. You should all be politicians.
ANOTHER PROBLEM since 2017 is the ADOBE AI POP UP (Catch up with what is new in Illustrator) >> OVER 4 years people have complained about this annoying feature.
REALLY STUPID PEOPLE.

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New Here ,
Feb 11, 2022 Feb 11, 2022

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Thanks for your straightforward answer to this problem.  I do not however see the UPLOAD TO CLOUD option that you mention.  Any ideas?

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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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I dont want it on at all. You should have to turn it on. Not have it automatically imposed.

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New Here ,
Jul 26, 2021 Jul 26, 2021

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Adobe is a very bad software company. I don't want to put my files on your cloud service, but Adobe doesn't have a good solution for us to turn it off. I don't want to use any Adobe products anymore!

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New Here ,
Feb 21, 2022 Feb 21, 2022

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i also don't want to use Adobe cloud.. I have enough other places to store files.  Is there still no way to turn it off?  Now regretting having subscribed to Adobe Acrobat Pro DC. Also do not see that app in my list of apps on the pc.. is it only online?

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New Here ,
Oct 19, 2021 Oct 19, 2021

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Adobe is about as coporate and incompetant as you can get.  They care not for their customers.

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New Here ,
Jul 29, 2022 Jul 29, 2022

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Such an annoying and useless fuinction.  Adobe pretending they know anything about how real people use Acrobat?  Clearly they have no clue.  Worst thing is you can not even control it without editing the regisirty; who thought that up?

 

[Edited by Moderator to remove offensive language violating Forum TOS]

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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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Hard to trust any company or corporaton, you nor they deserve trust. I want to turn cloud storage off, and I should not have to go to each application. How do I do this?

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