Unable to change signature in the Fill & Sign Tool drop down list using Acrobat Pro DC

Just in case Adobe don't think there is a real problem here, there is a real problem here.

I have been receiving this glitch for over 6 months now. My only step to get rid of it is that I have to completely restart my computer if I have to ever switch between any of my agents' signatures. Sometimes it doesn't make me, and I have an easy time going back and forth with my on file signatures, and then just out of nowhere Adobe DC will not let me change the signature and I yet again have to restart my entire computer (which is a hassle as I run multiple other programs at all times so I have to shut everything down just for 1 task that should be very simple).

I've tried following the solutions that people have offered where logging out and then logging back in to apply a new signature, however that does not work for me. When I log out and then log back in, when I click "add signature +", Adobe DC then will completely freeze on me and not bring up the small window to select my signature from.

This whole thing has been made using Adobe DC a nightmare at times to use. Does anyone have any other solutions? My Adobe DC is up to date, I have uninstalled, re-installed, and restarted my computer too many times to try and get this to stop but to absolutely no avail. I'm using Windows 11 for my OS. 

There is a super easy way to change your signature which is bizzare that Adobe Support can't provide.

You need to go into your adobe account's preferences > Adobe Online Services > E-signing Settings

Click the link and choose personal preferences on the left hand bar, then choose "My Signatures"

From here you can either just clear the signatures, go back into Adobe and create your new signature or you can update them directly from the website.

Thank you jfk

... you're a genius it worked!!!!

I had the same issue and I had to log out of Adobe and sign back in -- once I did that I was able to delete signatures and add new ones again. 

Dear all,

I had a similar issue; unable to change signature in the Fill & Sign Tool drop down list.

Then I did this:
1. Close Adobe Reader application
2. Microsoft Windows - Go to Local(C) > Users > User(Yours) > AppData> Roaming> Adobe > Acrobat > DC > Security
3. Rename the below files
    reader_fss_signature_initials into XXXreader_fss_signature_initials
    reader_fss_signature_initiali into XXXreader_fss_signature_initiali
    reader_fss_signature_initialk into XXXreader_fss_signature_initialk
4. Open Adobe Reader application, then the signature in the Fill & Sign Tool is back to default blank

The issue has been fixed and system will create a new files for reader_fss_signature_initials, reader_fss_signature_initiali, and reader_fss_signature_initialk.

You may keep XXX---- files for the backup.

Hope this can help you.

Cheers,

jfk

For everyone having this problem, I followed Becky's example and logged out then back in and it worked. 

Hi there, 

We are sorry for the trouble. As described, you are unable to delete a signature in the drop-down menu and add a new one.

Are you getting any error message when trying to delete an existing signature or initial? If yes, please share the screenshot of the error message for a better understanding.

Also, what is the version of the Adobe Acrobat DC installed? To check the version of the application please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Make sure you have the latest version of the application 19.21.20061 Go to Help > Check for Updates.

Please click on the 'Minus' sign in front of the signature or initial to delete the existing one and then click on the 'Plus' sign to add a new signature or initial

Let us know if you still face the issue 

Regards

Amal