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Unable to change signature in the Fill & Sign Tool drop down list using Acrobat Pro DC

Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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Unable to delete a signature in the drop down so that I can add a new one. The delete box is grayed out and won't respond.

 

invoice.JPG

 

[Title Edited By Moderator]

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Edit and convert PDFs , Security digital signatures and esignatures

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correct answers 1 Correct answer

New Here , Jun 09, 2020 Jun 09, 2020

Dear all,

 

I had a similar issue; unable to change signature in the Fill & Sign Tool drop down list.

 

Then I did this:
1. Close Adobe Reader application
2. Microsoft Windows - Go to Local(C) > Users > User(Yours) > AppData> Roaming> Adobe > Acrobat > DC > Security
3. Rename the below files
    reader_fss_signature_initials into XXXreader_fss_signature_initials
    reader_fss_signature_initiali into XXXreader_fss_signature_initiali
    reader_fss_signature_initialk into XXXreader_fss_signature_initialk
4.

...

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New Here ,
Feb 17, 2022 Feb 17, 2022

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That would work if the minus icon was not disable, which is the real problem in this thread...

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Adobe Employee ,
Feb 18, 2022 Feb 18, 2022

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Hi Linda

 

We are sorry to hear that. Please try to repair the installation from the help menu (Win Only) and reboot the computer once.

You may also try to reset the Acrobat preference as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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New Here ,
Sep 27, 2022 Sep 27, 2022

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This program is a steaming pile of garbage. It would be so incredibly easy for Adobe to let you save multiple signatures but instead we get this crap. The minus button doesn't do anything, and I don't want to hear any BS about reinstalling or going into directories to make a change that should take ONE BUTTON to do. What a waste of money.

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Adobe Employee ,
Sep 29, 2022 Sep 29, 2022

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Hi @defaultbc8v3a1k07u7 

 

We are sorry to hear that. Have you tried to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there?

 

Regards

Amal

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New Here ,
Oct 10, 2022 Oct 10, 2022

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Hello. Have you tried to long-click the 'minus' button? 

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New Here ,
Oct 17, 2022 Oct 17, 2022

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This is the dumbest work around ever needed. Adobe. Fix this. Peope have been begging for year.

 

Everyone - Go into the online version of Adobe, go to settings, e-sign settings, edit settings, my preferences, my signature

 

What a waste of money for such a critical service. You have so many redic promotions on signing, but make it so difficult...

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New Here ,
Oct 17, 2022 Oct 17, 2022

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I tried to long-click the 'minus' button and it worked.

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New Here ,
Oct 18, 2022 Oct 18, 2022

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I believe something to this effect may have been what was done to get it to work correctly at the time.

However, I was lucky enough to obtain a new office computer and all works perfectly now - admittedly I know this is not helpful information for anyone suffering through the same issue.

Thank you for the help and reply,

Robert
Fire Chief, Kemah Fire Department
[https://d36urhup7zbd7q.cloudfront.net/u/J8XgpOMnZkq/1657326831357.png#logo]
This communication may contain restricted or confidential information and may not be disclosed to anyone other than the intended addressee; any review, use, dissemination, forwarding, printing, copying, disclosure, or distribution of this communication is prohibited and may be unlawful. If you are not the intended addressee, you have received this communication in error. Please notify the sender immediately and destroy the communication, including all content and attachments. Any communications are subject to the freedom of information act (Texas Government Code 552) and may become public records.

Sent from my iPhone.

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Explorer ,
Oct 17, 2022 Oct 17, 2022

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Couldn't agree more.
Adobe Acrobat = Horrible clunky piece of 32 bit software.
Patch on top of patch on top of patch, with zero commitment from Adobe to rectify...

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New Here ,
Feb 10, 2023 Feb 10, 2023

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Have Adobe support completely remove their profile -Don't let them tell you to create a new one yourself - This happened to me on both my office PC and my home laptop - I could login with creds from my manager and it worked fine on both systems - They didn't say what they did, but after 10 minutes of saying it is a known issue, everthing worked. Can now go to sign yourself and add and remove signatures when I couldn't before.

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New Here ,
Apr 27, 2023 Apr 27, 2023

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Isn't it amazing that we are all paying Adobe an ongoing monthly fee these days and they can't even do a simple signature fix in 2023? There are free PDF options out there that can do signatures with no issues. I'd like to think Adobe is completely abysmal but, they are making millions. Can't help but just sit back and laugh at this situation.

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New Here ,
May 25, 2023 May 25, 2023

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I am on a Mac using Adobe Acrobat and also having trouble changing the signature.  I have the most updated version using Creative Cloud which I pay a lot of money for.  This problem started several months ago suddenly, where when I click the minus button next signature... nothing happens.  It used to delete when I clicked it many times but now that does not work either.  I have removed the application and reinstalled and it works for like a day or two and then stops.  This happens not just on one computer but now two separate devices I use (home and work).  It definitely seems to be a problem in the application.  I am tired of reinstalling the app every other day.  Is there a workaround for Macs and why did this start happening suddenly?  Can you just go back to old application?  This is the most important feature and why I use Acrobat.  Please help or I will have to discontinue and pay for another program.  Thanks.

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Adobe Employee ,
May 26, 2023 May 26, 2023

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Hi @RYAN22234248bkdb 

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2017X installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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