Unable to Digitally Sign PDF on MAC

Hello @Karthik276009477abh 

I hope you're doing great, and sorry for the trouble.

Would you mind sharing a few details to understand the issue better?

1. Application name and version?

2. iOS version.

3. Is this issue file specific?

4. Please share a screenshot of the error message you're getting.

Also, I found a similar thread as yours; please follow these steps and check if this works:

https://community.adobe.com/t5/acrobat-reader-discussions/adobe-acrobat-could-not-find-an-new-digital-ids/td-p/9926331

Let me know how it goes.

Regards,

Krutikka

Hi @Karthik276009477abh 

Hope you are doing well and sorry to hear that.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20281 installed. Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once, and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html  and try to create a new digital ID and see if that works. 

Regards

Amal