Unable to open a PDF document previously accessed

[aeabdel7]

Hello, I have been trying to open a PDF that I have accessed recently and whenever I try a pop up message reads "There was an error opening this document. Access denied." I went to preferences and unchecked "Enable Protected Mode at Startup" then selected "yes" but nothing has changed.

[ProlificUser]

Is this document on a network drive? Try copying the PDF to your C drive and see if it opens from there. 

[aeabdel7]

I tried copying it to the C drive but it still won't open.

[ProlificUser]

Could you right click on the document and try opening it with "Chrome" and see if it opens with that?

[aeabdel7]

I tried that and it still says access to the file was denied 😞

[ProlificUser]

Hmm.. Right click on the document, go to Properties>Security and give all users full permissions by clicking the edit button. Then try. 

You said you were able to access this file earlier. I wonder what changed between then and now. 

[aeabdel7]

All users have access to the file so that's not it either. I'm really not sure, been trying to figure it out for 3 days now.

[ProlificUser]

Does this issue occur with your account only or with other users as well?

[ls_rbls]

Is the operating system in your computer different from what the other users have?

Is this happening ina MS Windows 10 environment or macOS?

[aeabdel7]

Windows 10

[ProlificUser]

Okay, I believe you are using Adobe Reader to open the document. 

Please go to Edit> Preferences> Security( Enhanced) and uncheck the "Enable Protected Mode at Startup"

Then also uncheck the "Enable Enchanced Secutity" checkbox and then try.

[aeabdel7]

I tried that, closed the app then restarted it and still no luck 😞

[ProlificUser]

Try following the steps mentioned in this microsoft article:

https://support.microsoft.com/en-in/help/2623670/access-denied-or-other-errors-when-you-access-or-wo...

[practical_glaze3323 · Accepted solution]

I had the same issue, it was due to the file name length (too long), reduced the name down and file opened without issue. 

[S. S]

Hi @practical_glaze3323,

Hope you are doing well. 

Thanks for writing about what worked for you.

Marking this as a correct answer for future users to use as a reference.

Regards,
Souvik.