Unable to print to Adobe PDF

Participant ,
Aug 12, 2022 Aug 12, 2022

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Since the last update I have not been able to print to Adobe PDF.   When I try out of MS Word or Excel, it opens the location to save the file then nothing.  Nothing happens.  I just tried to printn out of Photoshop.  It appeared to start working then the progress bar just stopped.   I thought perhaps it was stuck due to the size of the file so I opened Word and tried printing from there.   I got the same stuck screen but notice the document name (for the file name I typed in "test") vs the PDF progress bar.  The document name is the file I tried to print from Photoshop.

 Print-stuck.jpg

So I rebooted and tried to print the Word doc.  The dialog box opened as to where to save.   Then nothing. 

So I thought I would try a simple Photoshop file.  I opened a letter size board and drew a yellow circle on it.  Tried to print then got this:

stuck-2.jpg

Now the print box seems to be stuck on the document. 

 

 I wound up having to print to MS PDF. 

 

HELP!!!  I use print to PDF a LOT.  

TOPICS
Create PDFs , Print and prepress

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correct answers 1 Correct answer

Participant , Aug 15, 2022 Aug 15, 2022

Update:  I uninstalled everything except the cloud app.  Cleaned the registry.  Rebooted, cleaned the registry again and rebooted again.   Reinstalled.  It works now. 

 

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Community Expert ,
Aug 12, 2022 Aug 12, 2022

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Did the operating system updated too?

 

Have you tried repairing the Acrobat installtion?

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Participant ,
Aug 15, 2022 Aug 15, 2022

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I have never done a repair to Adobe.   I will find out how and try it.  Thank you.  As far as operating system update, I had one but it was after the Adobe update and before I started having issues. 

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Participant ,
Aug 15, 2022 Aug 15, 2022

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I tried repairing Acrobat DC.  Didn't help. 

 

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LEGEND ,
Aug 15, 2022 Aug 15, 2022

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For what it's worth, Adobe put a lot of work so you didn't need to print to PDF from Excel or Word. You get a MUCH better result by using Acrobat from the Word/Excel ribbon than you can possibly get by printing to PDF.

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Participant ,
Aug 15, 2022 Aug 15, 2022

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Update:  I uninstalled everything except the cloud app.  Cleaned the registry.  Rebooted, cleaned the registry again and rebooted again.   Reinstalled.  It works now. 

 

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Community Expert ,
Aug 15, 2022 Aug 15, 2022

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Good deal!

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