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Update failed for Acrobat DC, Windows 10

Community Beginner ,
Jul 14, 2020 Jul 14, 2020

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Hello, I am running Windows 10, Acrobat Reader DC version 2020.009.20074. Update falied error 140300 continues to pop up whenever I check for updates. Tried uninstalling and reinsalling, also, the repair option in Control Panel, no luck. Finally, I tried going to Adobe's Homepage via Microsoft Edge and also Google Chrome, no difference. Any suggestions greatly appreciated.

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correct answers 1 Correct answer

Community Beginner , Jul 17, 2020 Jul 17, 2020

Fixed ! ! ! See above.

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Adobe Employee ,
Jul 14, 2020 Jul 14, 2020

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Hi there

 

We are sorry for the trouble.  As described you are getting the update failed error 140300 when you check for upates

 

As we can see you have the latest version of Adobe Acrobat Reader DC version 20.009.20074.

 

the error 140300 iscaused by misconfigured system files in your windows operating system. There can be many events which may have resulted in the system files errors. An incomplete installation, an incomplete uninstall, improper deletion of applications or hardware. This corrupted system file will lead to the missing and wrongly linked information and files needed for the proper working of the application.

 

You may please refer to help article https://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html and see if that works for you.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html  , reboot the computer and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Keep us posted with the results

 

Regards

Amal

 

 

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Community Beginner ,
Jul 16, 2020 Jul 16, 2020

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Amal, thank you for getting back to me. I followed the above procedure and first  removed the software with the Adobe Acrobat Cleaner Tool, then, I went to the link that you provided me to reinstall Acrobat Reader DC and everythign worked fine. Once I installed Acrobat Reader, I clicked on "Help" on the Menu Bar, then, "Check for Updates." An update was found and it installed perfectly, however, if I try to check for updates afterward, I get the same error message that I mentioned in my original post, namely, "Update Failed, cannot download update files, please check for updates again later, error 140300." I get this message everytime I check for an update. I've never seen this before after an update, rather, I will get a notice that no updates are available. Obviously, I am concerned that a future update will be released and I will not be ablew to get it. Thank you for any help that you can provide and have a good day.  

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Advocate ,
Jul 16, 2020 Jul 16, 2020

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Hi ALS, can you please exit Updater, enable verbose logging for Updater, check for updates and provide (send me private message) AdobeARM.log file from User Temp folder?

To enable logging-

Set iLogLevel REG_DWORD value to 1 in the registry below

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS

 

140300 error is set when Updater is unable to download a file. Verbose log should help to understand which file and why, or maybe show some other issue.

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Community Beginner ,
Jul 16, 2020 Jul 16, 2020

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Leo, thanks for reaching out to me on this issue. I went to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS (I am running a 64 bit version of Windows 10 Home Edition).

Here's where I got into trouble : Set iLogLevel REG_DWORD value to 1. I don't see iLogLevel REG_DWORD listed at all. 

 

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Advocate ,
Jul 16, 2020 Jul 16, 2020

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Right, you have to add this value. This should be reg dword 32bit

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Community Beginner ,
Jul 17, 2020 Jul 17, 2020

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Leo, thanks for your help. Question : I did as you suggested, but, had no luck, however, unlike what was happening prior, when I click "Update", I can see that Adobe is searching for one because it now takes a few seconds to get the original error message whereas before, that error message popped up immediately. Am going to start over with your original intructions, i.e., remove and reinstall the software and see what happens. Will keep you posted. 

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Advocate ,
Jul 17, 2020 Jul 17, 2020

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Hi ALS,

You are adding this registry value to tell Updater to output more information into log file, not to stop error.

Go to C:\Users\[CurrentUser]\AppData\Local\Temp folder, where [Current User] is the name of the currently logged in User.

Find AdobeARM.log file inside this folder.

Send this file to me in a private message.

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Community Beginner ,
Jul 17, 2020 Jul 17, 2020

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O.K., I've got it, now, how do I send it to you in a private message ? ?  If I answer here on this forum, is that O.K. ? ? 

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Advocate ,
Jul 17, 2020 Jul 17, 2020

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Hi ASL,

I sent you private message.

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Community Beginner ,
Jul 17, 2020 Jul 17, 2020

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Mine on it's way.

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Advocate ,
Jul 17, 2020 Jul 17, 2020

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Thanks for sending the log, ALS. It is not verbose, so you did not set the registry value properly.

However, the log shows file download error from BITs, which is a system service that is used by Updater for downloads.

Error Code: -2145386423

This is the same as BITs error BG_E_TOO_MANY_JOBS_PER_USER (0x80200049)

The job count for the user has exceeded the per user job limit set by the MaxJobsPerUser Group Policy setting.

 

  

If your PC is a part of organization, you might need to consult with system admin.

If this is your personal machine, you can try this link to resolve the issue-

https://techlatestinfo365.blogspot.com/2018/04/outlook-oab-task-reported-error-0x80200049-operation-...

Or google for more solutions.

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Community Beginner ,
Jul 17, 2020 Jul 17, 2020

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Leo :

 

    Fixed ! ! !  Removed my new incorrect Registry entry, Ran Windows Bits Troubleshooter from Control Panel, problem solved. Update message is now as it has always been, i.e., "No updates available". No more error messages ! ! ! Whew, glad this is over. Thank you for all your time and help, stay safe, stay well, and God Bless. 

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New Here ,
Aug 03, 2020 Aug 03, 2020

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thank you very much have a nice day

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Community Beginner ,
Jul 17, 2020 Jul 17, 2020

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Fixed ! ! ! See above.

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New Here ,
Oct 08, 2021 Oct 08, 2021

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Hi from Central London, United Kingdom, near Europe, on Friday the 8th Day of October MMXXI-2021 A.D. We are retired, using a Sony Vaio VGN-CS21S/Red personal portable retirement desk-top replacement home computer, which we purchased from John Lewis Department Store, near Oxford Circus, in the June 2009 summer sales. I am learning to use Adobe Support COmmunity and your plea for help came up. I post here my question to Adobe Virtual Assistant, and than read your post eventually. Hi Adobe! Hi Customer Care Virtual Assistant. We own a Sony Vaio VGN-CS21S/Red personal portable computer, purchased at John Lewis Department Store, in June 2009 A.D. which had Adobe products installed, as part of the purchased software. Now with Windows 10 Home software installed our already paid for Adobe products have disappeared. How can I get these products back!? I purchased them already!!! I own them!? Best Regards Sir Stef

 

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