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defaultkanwgjaly013
Participant
September 28, 2023
Question

Using edit tool crashes Acrobat

  • September 28, 2023
  • 4 replies
  • 2277 views

I've used Acrobat every day for years and for the last two weeks when I try using the edit tool I can upt text in once, then when I try a second time the program freezes and I have to force close it. I updated, reinstalled, reinstalled Creative Cloud, updated windows, and nothing helped. I installed acrobat Pro 2020 and that works perfectly. It happened with the old and "new" styles of Pro. 

Windows 11 Build 22621

Anyone else have this issue or have a fix?

    4 replies

    T
    teri_1563
    Participant
    November 5, 2025

    Same here. Just started happening and crashing computer.

    Amal.
    Amal.
    Legend
    November 17, 2025

    Hi there 

     

    Hope you are doing well and sorry for the trouble. 

     

    Would you mind sharing more details about the issue?

    • What version of the Acrobat Application and the OS are you using? Go to Help > About Acrobat and ensure it's updated to the latest version, 25.01.2084X. Go to Help > Check for updates and reboot the computer once. 
    • Is this a file-specific issue or not. Please try with different PDF files and check If that works.
    • Please share a small video recording of the steps you are taking and the issue as it occurs for more clarity and further investigation.

     

    ~Amal

    Amal.
    Amal.
    Legend
    October 22, 2024

    Hi Everyone,

    I hope you're doing well. I wanted to follow up regarding the issue previously discussed. Could you please confirm whether the problem still persists in the latest build, version 24.03.20180?

    Your feedback will help us determine the next steps, so I appreciate any updates or insights you can provide.

    Thank you for your attention to this.

     

    ~Amal

    E
    Er22013750jljs
    Participant
    September 29, 2023

    I'm having the same issue when I try to edit or recognize text--this only happens to scans, I am able to edits .doc that has been converted to PDF.

    Amal.
    Amal.
    Legend
    September 29, 2023

    Hi @Er22013750jljs 

     

    Would you mind collecting the Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    Regards
    Amal

    E
    Er22013750jljs
    Participant
    September 29, 2023

    Adobe doesn't give me crash logs (the program just closes) so I had to troubleshoot per the steps on your website. Please let me know if this worked:

    https://www.dropbox.com/scl/fi/l45cn3ff6r55694th0td9/Acrobat.exe.22096.dmp?rlkey=j0nlwpoylqyvlvevp4ljmtrwi&dl=0

      Amal.
      Amal.
      Legend
      September 29, 2023

      Hi @defaultkanwgjaly013 

       

      I appreciate your message, and I'm sorry to hear about the issues you're experiencing.

       

      To address this problem, let's follow a series of steps to troubleshoot:

      1. Test with a Different PDF: First, determine if this issue is specific to a particular PDF file or if it occurs with all PDFs. Try opening a different PDF file to see if the problem persists.

      2. Check Acrobat Version: Verify that you are using the most recent version of Acrobat DC. To do this, go to "Help" > "About Acrobat." Make sure you have version 23.06.20320 installed. If not, go to "Help" > "Check for updates" and ensure you're up to date. Reboot your computer afterward.

      3. Repair Installation (Windows Only): If you're on a Windows system, attempt to repair the Acrobat installation. You can do this from the "Help" menu.

      4. Reset Acrobat Preferences: Follow the instructions provided in this Adobe Community article to reset your Acrobat preferences to their default settings.

      5. Create a New User Profile: Create a new test user profile with full admin rights if you're on Windows. For Mac users, enable the root account and try running the application from there to check if the issue persists.

      6. Use Acrobat Cleaner Tool: If the problem still persists, use the Acrobat Cleaner Tool to completely remove the application. Afterward, reboot your computer.

      7. Reinstall Acrobat: Finally, reinstall Acrobat using the direct download link provided here.

       

      These steps should help resolve the issue. If the problem persists or if you have any further questions, please don't hesitate to reach out.

       

      ~Amal

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