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Very Large Cursor and Large Oval Highlight

New Here ,
Aug 13, 2021 Aug 13, 2021

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I am trying to highlight lines in a 300 page document.  I have a very large cursor and the highlight is in large ovals.  Help. 

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Comment review and collaborate PDF, Edit and convert PDFs

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Adobe Employee ,
Aug 13, 2021 Aug 13, 2021

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Hi Beth

 

Hope you are doing well and sorry for the trouble. As described, you have a very large cursor and the highlight is in large ovals.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

If the PDF file is scanned document, please try to run the OCR on the file and then try to highlight the text and see if that works, Open the PDF > Tools > Scan and OCR > Recognize Text > In this file.

 

You may also check the help page - https://helpx.adobe.com/acrobat/using/edit-scanned-pdfs.html

 

Regards

Amal

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New Here ,
Aug 13, 2021 Aug 13, 2021

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First, I have seen this question asked on the community boards without an answer.  Should I uninstall and reinstall.

This is not a scanned document. 

The large cursor will appear after a pdf a document and will print on the page.

 

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Adobe Employee ,
Aug 16, 2021 Aug 16, 2021

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Hi Beth

 

We are sorry to hear that. Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Please try to reset the Acrobat preferences as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there.

 

Regards

Amal

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