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JOSHBC7C
Participating Frequently
June 27, 2022
질문

Very slow opening large files with newest update to Acrobat

  • June 27, 2022
  • 4 답변들
  • 17208 조회

Our company works with large PDF files on a regular basis, 250MB-1.5GB. This past week files are taking 10 minutes or more to open. This behavior is only showing up on our users that are on the latest update. Opening the PDFs with an older version of Acrobat 2022 or even Acrobat 2020 and the files open instantly.

 

Same machine - 280MB file:

Acrobat Reader DC 2022.001.20117 - file opens instantly

Acrobat Pro DC 2022.001.20142 - 10 minutes to open

 

Going thru the preferences between the apps and they look the same. Disabling security had no effect on the opening speed.

    이 주제는 답변이 닫혔습니다.

    4 답변

    D
    Dianne31222468edvz
    Participant
    July 21, 2023

    Any updates on the problems with large files? I had to install latest Acrobat Pro with new laptop. Files worked fine on old laptop with older version. I have a 25M file with 29 small comments -- takes an eternity to load the comments. I tried disabling security options as mentioned elsewhere and also unstalling/reinstalling. I had disabled the "new look", but performance is the same with it enabled or disabled.

    J
    JOSHBC7C작성자
    Participating Frequently
    July 21, 2023

    Never heard anything back. I uploaded demo files to the requested location that we were having problems with and never got any feedback other than to continue asking me to troubleshoot their application for them. Our production teams have had to work on outdated versions for over a year now.

    D
    Dianne31222468edvz
    Participant
    July 21, 2023

    I heard the same from a colleague at another company, that they are staying backlevel because of these issues. 

    D
    Donald25442443x3cp
    Participant
    July 29, 2022

    I am also experiencing this issue specifically when trying to select non-consecutive pages in thumbnail view to delete them, moving pages, or double-clicking on a thumbnail to view the specific page. My clicks are completely ignored for PDFs around 100 pages in size, but there is no issue for small PDFs of around 12 pages. I am running version 2022.001.20169 of Adrobat Standard DC.

     

    Disabling the security settings "Protected Mode at Startup", "Protected View" and "Enhanced Security" and restarting the application resolves the issue for me.

      S
      Sarah253520238h4n
      Participant
      July 29, 2022

      disabling Enhanced Security worked also for me, thankyou.

        C
        Cindy25397383lwm9
        Participant
        July 26, 2022

        We are experiencing a similar issue. Have already reinstalled/repaired, disabled security, etc. PDFs which previously would open instantly are now taking more than 20 seconds depending on size. Opening the exact same file with Edge, Chrome, or Foxit is instantaneous.

          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          July 26, 2022

          Hi all,

           

          Sorry for the delay in further response.

          We see a couple of users are experiencing a similar issue. Since it was initially reported with a previous patch, another update was rolled out recently. 

          Would you mind sharing the screenshot of the current version of Adobe Acrobat installed on your system?

          Open Acrobat>help> About Adobe Acrobat 

          https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

           

          Thanks,

          Akanchha

          J
          JOSHBC7C작성자
          Participating Frequently
          July 26, 2022

          We have updated to 2022.001.20169(latest available) and still have the same issue.

          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          June 28, 2022

          Hi,

           

          Thanks for reporting this to us.

          Since you have confirmed that this issue appears to be with the latest version only. So we'd like you to try a couple of steps suggested below and see if that makes any difference.

          1- Open Acrobat>help>run "Repair Installation"

          2- Do you experience this lag while opening a smaller size file too?

          3- Under the Acrobat preferences, disable all these security settings Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

           

          Thanks,

          Akanchha 

            J
            JOSHBC7C작성자
            Participating Frequently
            June 28, 2022

            1. Done, no change in performance. Adding, this is happening to current installs, repair installs and fresh installs on new machines.

            2. No noticeable lag.

            3. Done, no change.

             

            New information. A 280MB PDF with a single image opens fine. The PDF's with issues have thousands of text records or images.

             

            I can provide sample files if needed, although they are too large to attach here.

            AkanchhaS8194121
            AkanchhaS8194121
            Legend
            June 30, 2022

            Thanks for trying the suggested steps.

            If you could share a sample file that would be great. We'd like to test the same at our end too.

            Since the file size is too large, then we'd suggest you upload the file to Document Cloud storage or any other cloud storage, such as Google Drive, Dropbox, etc., and share its link with us here.

            We'll download the file. 

             

            Thanks,

            Akanchha 

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