Skip to main content
N
nadinep92978680
Participant
June 11, 2021
Answered

Video in PDF

  • June 11, 2021
  • 1 reply
  • 2295 views

Hello all,

I have created a PDF with a video. It is an .mp4 (H.264) video. Once by embedding the video directly in the PDF and once via a url. On the Mac, both variants can be played with Acrobat Reader DC and Adobe Acrobat DC without any problems. On a Windows PC (Windows 10), both variants can only be played in Adobe Acrobat DC. In Acrobat Reader DC, I only have sound with the embedded video and nothing is played with the video via the url. In addition, the navigation for starting, stopping and pausing the video is missing on the Windows PC in Acrobat Reader DC and with Adobe Acrobat DC.

Does anyone have an idea what this could be?

 

Many thanks for the support


Nadine

This topic has been closed for replies.
Correct answer Amal.

Hi Nadine

 

Hope you are doing well and sorry for the trouble. As described you are unable to play embedded video in PDF files in Adobe Acrobat Reader DC and the same file plays well in Acrobat Pro DC

 

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20048 installed. Go to Help > Check for Updates and  reboot the computer once.

 

Also, please try to repair the installation (Win Only) from help menu. Go to Help > Repair installation.

 

If it doesn't work, please turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

 

You may also try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that makes any difference.

 

Also, please check out the help page - https://helpx.adobe.com/acrobat/using/playing-video-audio-multimedia-formats.html

 

Regards

Amal

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
June 14, 2021

Hi Nadine

 

Hope you are doing well and sorry for the trouble. As described you are unable to play embedded video in PDF files in Adobe Acrobat Reader DC and the same file plays well in Acrobat Pro DC

 

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20048 installed. Go to Help > Check for Updates and  reboot the computer once.

 

Also, please try to repair the installation (Win Only) from help menu. Go to Help > Repair installation.

 

If it doesn't work, please turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

 

You may also try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that makes any difference.

 

Also, please check out the help page - https://helpx.adobe.com/acrobat/using/playing-video-audio-multimedia-formats.html

 

Regards

Amal

N
nadinep92978680Author
Participant
June 15, 2021

Hello Amal,

 

Thank you very much. The tip "turn off the protected mode" helped. It's probably not good to leave it off, but at least the playback works that way. Unfortunately, there is no navigation to start/stop/pause.

 

Best regards
Nadine

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 18, 2021

Hi there

 

As turning off the protected mode works for you, please chekout the help page https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices