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Amy32363870ybvw
Participant
September 18, 2023
Answered

Visible Scroll Bars disappeared with latest update

  • September 18, 2023
  • 5 replies
  • 8051 views

With the latest update, the visible scroll bars have disappeared. If you try to scroll with your mouse they will show but only momentarily. The developers intentionally removed the visible scrolls. It is NOT a setting. I don't know why. My team uses these scrolls (clicking in the scroll area) every day in how we check documents so right now Adobe is useless in that regard. 

Adobe - Please have your developers re-enable the visible scrolls. This is super inconvenience for creative teams who use this feature all day.

    Correct answer Amal.

    Hi All

     

    The issue has been addressed with the new version of Acrobat (23.08.20555) and now we have a preference to enable the scroll bar in Mac.
    Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

     

    ~Amal

    5 replies

    Amal.
    Amal.Correct answer
    Legend
    February 28, 2024

    Hi All

     

    The issue has been addressed with the new version of Acrobat (23.08.20555) and now we have a preference to enable the scroll bar in Mac.
    Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

     

    ~Amal

    L
    LauraFig
    Inspiring
    February 28, 2024

    Thank you for the update. I have Acrobat version 2023.008.20470 and under my app list it doesn't indicate that there's an upgrade. All my other apps are marked with "upgrade available". Also when I checked the preferences it doesn't include the "Always show scroll bars" as a check-off option. Is the new version not yet available? Please advise.

     

    Laura

    Amal.
    Amal.
    Legend
    February 29, 2024

    Hi there

     

    We are sorry to hear that.

     

    You may download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

     

    ~Amal

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    January 24, 2024

    You must revert to the Classic UI: https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-interface/td-p/14052807
    Consider the "new Acroba"t as a beta version, many features are missing or half-implemented.

    Acrobate du PDF, InDesigner et Photoshopographe
    K
    Karen324239929asm
    Participating Frequently
    September 20, 2023

    I'm echnoing what other users are saying--getting rid of the visible scroll bar was an awful decision. I often work on book-length PDFs of 300 or more pages, and I need to be able to move around in them any way I want to. "Go to page" doesn't work because I simply can't memorize what's on 400 pages of a book I haven't fully read. Keyword searches don't work (try to guess how many times "economy" appears in a book about the economy...). Grabbing the scroll tab icon while it appears for a brief second and then keeping my thumb on the laptop trackpad the whole time I'm in the PDF, just so I can slide that icon around, is ridiculous. The tiny bit of space that's gained by eliminating the scroll bar doesn't matter if Acrobat is now unusable. If you can't restore the scroll bar, I'll need to find a competitor product that lets me do what I need to. Disappointed in you, Adobe!

      Amal.
      Amal.
      Legend
      December 7, 2023

      Hi there

       

      We do not have a  fixed time line. Our engineers re still working on this. We will share the update as soon as we get any information.

       

      Thanks for your time and patience so far.

       

      ~Amal

      L
      LauraFig
      Inspiring
      January 24, 2024

      Hi Amal,

      It's over a year later and the scroll bars are still not fixed.  It's ridiculous that we are paying a monthly fee for "upgrades" that make the product almost unusable. When will this be fixed and why isn't it a priority?

      Thanks,

      Laura

        Amal.
        Amal.
        Legend
        September 19, 2023

        Hi there

         

        Thank you for reaching out.

         

        Please refer to the information provided in the following featured post: https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/.... 

        Hope the information helps.

         

        ~Amal

        M
        meegee
        Inspiring
        September 19, 2023

        Hi Amal,

         

        Thanks fo responding so quickly. Unfortunately that wasn't helpful (ie it still didnt work). I dont know why/what/how youve done it but: a. if I want to use the scroll bar I have to "jiggle" the window to wake it up b. when it appears its so light you can just see it (see snapshots) but as soon as you go to select it, it disappears. Its like trying to catch a fish with a piece of string – sometimes you get it sometimes you dont. It doesn't seem like its a feature. I spent a minute just trying to scroll my page down 2 inches. 

        I'm on iMac 2019, OS 13.5.2 (22G91)all my software etc, inc. Acrobat (not reader) is up to date. It's driving me freakin' crazy how cumbersome this has become. I agree with Ashley323 it shoud be an option. Not all of us users have to worry about limited screen space, but a lot of us do have to worry about deadlines. And if you 're going to say to me that IF I want to use a scroll bar that I now need to hold down the sift button, you guys have added an extra step to the process. I hope that makes sense.

          C
          Claudia3296137964mm
          Participant
          October 16, 2023

          Hi @Karen324239929asm 

           

          We do not have a fixed timeline as the issue is still being worked on.

           

          We will share the info.as soon as get any update.

           

          Thanks for your time and patience.

           

          ~Amal


          Amal, please has your engineers step up on this!  It is very irritating when you spend so much time on pdfs and can't see or use the scroll bar!  We pay a lot each year to have a license to use your product and this should be an easy fix that will satisfy a lot of users who are very frustrated.  Please give an estimate of time--I can't believe this couldn't be fixed quickly and an update pushed out.  Thank you. 

            M
            meegee
            Inspiring
            September 19, 2023

            Im having the same problem, as soon as I zoom into a page to read it I cant control scolling down to the rest of the page to read it. Im incredulous as to way software engineers/designers feel that hiding scrollbars is going to save us space or be a more efficient way of working – they've actually added an extra step now because you have to "move" your window for it to appear. I hate these arrogant attempts to try and change the way we work by removing things and forcing us to deal with it. This surely (hopefully) has to be a glitch.

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