Skip to main content
ma64165225
ma64165225
Inspiring
February 18, 2021
Question

Wanted: Acrobat DC updates WITHOUT reboot

  • February 18, 2021
  • 4 replies
  • 3798 views

***To Adobe support***

I'm asking for an annoying problem to be fixed.

 

Acrobat DC is as far as I know the only Adobe app that does updates without asking in the background and requires a system reboot afterwards. Otherwise the app won't open PDF files anymore.

 

This issue interrupts my working process every time and costs valuable time saving and closing all projects and then having to restart the whole system in order to get Acrobat running again.

 

My questions:

1) Is this necessary because Acrobat is still a 32-bit application? PS / ID / AI etc. don't require a reboot after updating.

2) Will this be fixed in the announced 64-bit roll-out of Acrobat?

 

Thanks

Regards

    This topic has been closed for replies.

    4 replies

    michaelw23747592
    michaelw23747592
    Participant
    June 15, 2024

    The UI and mostly UX is already bad enough. Of course, forcing a system restart is the easiest way for the programmer to update the application. Very bad management!

      T
      techniekTT
      Participant
      February 16, 2024

      And here we are, 3 (three!!!) years later, and this issue still exists. I just got a message suddenly, i cannot open a pdf file, i must restart my pc first. I cannot since i am in middle of working, with the autocad Creo, i disassembled a very complex object (at least 50 parts for a spare parts book), i spent at least two hours, and cannot save in this state, just restart the process. Nooo way! And i need to open tons of different pdf files to check things. Now i have to use Edge to open them. I hate this irritant and arrogant way of updates from acrobat. 

        JR Boulay
        Community Expert
        JR BoulayCommunity Expert
        Community Expert
        April 26, 2021

        There is nothing more to do and there is little hope.

        See this topic: https://community.adobe.com/t5/acrobat/crazy-and-brutal-update/m-p/11575543

        Acrobate du PDF, InDesigner et Photoshopographe
        ma64165225
        ma64165225Author
        Inspiring
        April 26, 2021

        Hi, thank you for the link – I read the conversation and came across a reference.

         

        I've disabled automatic updates in Creative Cloud client long time ago, but it's obviously that Acrobat is not affected by this setting.

        I wasn't aware that there is a separate menu item "Updater" under Settings menu in the Acrobat app. Here you can deactivate automatic updates. As mentioned under the discussion link, how many people take a look for separated update settings because it is assumed that every Adobe app belongs to the CC family.

         

        However, I wonder whether I will be notified of future updates or whether I will have to manually check for them at regular intervals when disabling automatic updates in Acrobat.

         

        Is there any experience on this?

        T
        Test Screen Name
        Legend
        February 18, 2021

        (Not an Adobe reply. I agree it is outrageous that Acrobat updates without warning!!)

         

        1) No, and the Acrobat installer doesn't make the decision to reboot either. It happens when the Windows Installer app finds it cannot update everything, usually because something is in use. Acrobat has many system components (browser add-on; shell extensions; search indexers; Office add-ins; print drivers; and more), so it is almost certain that a reboot will be forced. The other Adobe apps don't have that stuff, but if they did, they would need a reboot too. [Another reason why installing updates without a prompt is outrageous...]

        2) No, because it isn't broken, and isn't related to 32- and 64-bit. I hope, however, that Adobe change their update timing soon, and I suggest you post a request at https://www.adobe.com/products/wishform.html

          ma64165225
          ma64165225Author
          Inspiring
          February 19, 2021

          Hi, thanks for your hint and sorry for my late reply.

           

          I've posted a feature request here:

          https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/42737531-wanted-acrobat-dc-updates-without-system-reboot

           

          Hope to hear from Adobe support soon.

          Have a nice weekend.

          ma64165225
          ma64165225Author
          Inspiring
          April 26, 2021

          Guys,

          Over two month passed since my post in Adobe UserVoice – no response yet.

           

          Today another unsolicited Acrobat update in the background during working process. Had to close and shutdown everything again and it's getting really annoying because you just don't expect it.

          No announcement, no decision about whether you might want to do the update later.

           

          Does anyone have any ideas how to move forward on the matter?

           

          Thanks

          Regards

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices