Welcome to Acrobat DC Start Tour popup every time I launch Acrobat

[ªtª]

I keep seeing a "Welcome to Acrobat DC Start Tour" popup every time I launch Acrobat. I've clicked through the entire tour several times to no avail. I've also uninstalled and reinstalled Acrobat but it still shows up. How can I disable this?

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.

Please go to Edit (win), Adobe Acrobat (Mac) > preferences > General > Under messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' Click OK And reboot the application and check

Regards'

Amal

[ªtª]

That didn't fix it.

[ªtª]

Every time I uncheck that setting, click OK, then restart Acrobat, the setting automatically gets checked again.

[Amal.]

Hi there

We are sorry to hear that. Is it a personal machine or work/company machine? Please try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

If its a work computer, please get in touch with the IT at your end and see if that helps.

Regards

Amal

[ªtª]

Creating a new admin user seems to have worked but I would like it to behave as it should under my original account. How can I do that?

[Amal.]

Hi there

Thanks for trying tht out. It seems to be some issue with the regular user profile, please try to repair the affected user profile and see if that helps.

Regards

Amal

[Ronnie23101557mlr8]

I have the same problem since a remote Adobe session on my computer. I tried Amal's original solution to uncheck the message but that did not work. I d not understand the next message to create a new user profile, plus I'm not on a MAC. What do I do? It's a constant annoyance. Thanks.

[Amal.]

Hi @Ronnie23101557mlr8 

Please try to create a new test user profile as described here https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-... and see if that works.

Regards

Amal

[Qramba2k]

This is ridiculous, why create another user?  I have a profile now for many years.  I also have this problem and I suggest Adobe do something about it.

[YA.]

Yeah, thats not really a solution it just causes more problems.

[SEO32644323uoe7]

To disable the "Welcome to Acrobat DC Start Tour" popup, go to "Edit" > "Preferences" > "General." Under "Basic Tools," uncheck "Show me the start screen when I open Acrobat." Click "OK." This should prevent the popup from appearing every time you launch Acrobat. Learn more

[Hana34250000429t]

There is no such option, the available option is:

> preferences > General > Under messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' 

There is no "Show me the start screen when I open Acrobat."

And that option I've mentioned, also mentioned by others above, does not stay "unticked" once you exit Adobe and re-open the application. It reverts back to being ticked again. Telling us to talk to IT department doesn't work, because we've been told that this is Adobe issue, not an IT issue. 

Is Adobe actually going to fix this?

[Amal.]

Hi there

Please update the application to the latest version 23.08.2042X from the help menu > check for updates and reboot the computer once.

In the earlier release, users found it difficult to locate the option to bypass the Acrobat onboarding tour, as it required selecting Skip tour from the Options menu  in the tour dialog box. The latest release has made this process more user-friendly. There are prominent Not now and Finish buttons directly in the dialog box, allowing you to easily end the onboarding tour whenever you choose.

For more information, please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

Regards

Amal

[Sally33267070xawr]

Amal, 

I have tried this without success.  This popup is very annoying and I'm just not sure why Adobe won't allow it to be disabled. 

[Amal.]

Hi there

The preferences here allow IT to disable and lock such features. Use bToggleFTE to disable the Help > Welcome menu item which invokes the Welcome tour and page as shown in the screenshot below:

For detailed information, please check the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Macintosh/FeatureLockDown.html#HomeScreen... and select 'Home screens and startup' in the preference setup.

Let us know if you experience any trouble and need more help.

~Amal

[Sally33267070xawr]

Thank you for your help on this but I don't have an IT person or department and I don't know how to access this.  I am also now trying to disable the Accessibilty screen that pops  up all the time. 

[Amal.]

Hi there,

Please try the steps below for feature lockdown:

1. Search for Registry Editor in search box of Windows OS and open it
2. Go to SOFTWARE>WOW6432Node>Policies>Adobe Acrobat>DC>FeatureLockDown
3. Right Click on the right hand side > New > DWORD (32-bit) Value
4. Right Click on the newly created folder "New Value #1" > Modify > and set 'Value data' to 1 > Click OK

~Amal

[Sally33267070xawr]

Thank you for the prompt response; however, this did not resolve the issue.

The Welcome to Acrobat Pro” screen still shows up every time I open Acrobat as does the “Need Signatures” box and the “Accessibility Setup Assistant.”

It is very annoying especially when I am not an IT person 😊

Sally Lorencz

[P.I removed by moderator]

[Amal.]

Hi there

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[Sally33267070xawr]

The log was saved as
be4a9f11-230c-47d4-b1de-8a1b38d38afa
Are you able to access this as I don't see it anywhere on my computer

I am hoping the logs were uploaded to:
AdobeLogs_20240424_084758_103-win-GS.zxp
Otherwise, here is a link that I hope will work:
https://www.dropbox.com/scl/fi/r4pw4vx18vbj3bibwpo2f/AdobeLogs_20240424_084758_103-win-GS.zxp?rlkey=...


Sally

[Amal.]

Hi @Sally33267070xawr 

Thanks for sharing the logs; also, please confirm the version of the Acrobat DC you are using. Go to Help  > About Acrobat and update the application to the recent version 24.02.20687. Go to Help > check for updates and reboot the application once.

~Amal

[Sally33267070xawr]

Amal,

Thank you so much for all your help!

I am using Adobe Acrobat Pro Continuous Release Version 2024.002.20687 64 bit

I checked for updates and there were none; I also did a repair installation and it didn't make a different.

Sally

[Amal.]

Hi  there

Thanks for sharing the logs. I have shared them with the engineering team for review. I will keep you posted with updates.

Thanks

Amal

[Amal.]

Hi @Sally33267070xawr 

Hope you are doing well.

Please confirm if you are still experiencing the same issue with the latest version 24.02.20759 of Adobe Acrobat, Go to Help > Check for updates and reboot the computer once.

Also, if ts a 64 bit Win machine please follow this registry path "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\AdobeAcrobat\DC\FeatureLockDown" and see if that works.

~Amal