Why change everything?

[reginal79098089]

Why? Why do you "creators" feel a need to completely change the layout of toolbars, etc. in a program?! Do you have nothing to do so you just search out what you can do to aggravate us? Adobe Acrobat DC is now TOTALLY different in the toolbar layouts! WHY???

[jilll47525288]

Mike, you are so right about the lag time.  It's not just the new version.  It's the older version too, which thankfully I was able to restore.  At least once a week, my computer chokes so badly that I have to reboot.  Often it's because Acrobat is trying to do some kind of update in the background.  Every function on my computer hangs up, and everything takes so much time that it drives me crazy.

[merrittmck]

I am amazed that no journalist has reported on this awful “improvement “. It is so bad.

Get Outlook for iOS<>

[MtnLiam]

Indeed, why ruin what was otherwise a very good User Experience?  Adobe traditionally has a very good UX team, but clearly something has changed!

Adobe, if you're reading this:  it's about clicks.  If it takes me 3 more clicks to accomplish the same task I used to do in 2, then you're design is awful.  

3 clicks

X number of times per day task is performed

X number of work days using Acrobat DC Pro

-------------------------------------------------------------

PERSON WEEKS of time wasted.

Seriously, I do this math all the time when designing tools.  The hours really do add up.

[jane-e]

@MtnLiam 

Have you disabled the New Experience yet? The instructions are repeated throughout this thread, but here they are again:

Steps to enable [and disable] the new experience

• To enable the new experience, go to View > Enable new Acrobat and click Restart.
• To disable the new experience,
  • Windows: Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.
  • macOS: Go to View > Disable new Acrobat.

Details about the New Experience here:

https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

Jane

[kglad]

@Teresa Nemeth 

uninstall acrobat, including preferences, then reinstall.

disable new acrobat.

[MtnLiam]

Thanks Jane, That was the first thing I did.  UX statements are still valid. 

[Anon252889]

The new changes are the absolute worst. I am not sure who though it would be a good idea to completely change the way you you have been able to edit documents for the past several years. It is requiring us to completely re-learn the system and causing significant delays in processing documents. it is very frustrating. 

[jilll47525288]

So true.  What I don't understand is why Adobe isn't doing anything to resolve the problems.  This community forum seems to be only a place for us to vent.  Adobe should be listening to its customers and scraping the new version.  Adobe seems to be deaf to our complaints in addition to being blind to what customers need and want with updates.  Adobe, are you listening?  When will you scrap this horrendous verion with all the problems it has created for users?

[jane-e]

What I don't understand is why Adobe isn't doing anything to resolve the problems.  This community forum seems to be only a place for us to vent.  Adobe should be listening to its customers and scraping the new version.  

By @jilll47525288

The Adobe product developers use a different website for bug reports and feature requests. You can post here:

https://acrobat.uservoice.com/

This forum is mostly a community forum, with some amazing staff also participating. Bugs and ideas still need to go to UserVoice.

Jane

[kglad]

@jilll47525288 

which problem(s) are you seeing?

[jilll47525288]

I've already documented my complaints in this and other posts.  Adobe has full access to the information that I and others have posted here. I don't need to repeat myself.  Besides, I've already reverted to the older version so I don't have to be aggravated by the horrid new release. 

[kglad]

posts here are user-to-user, not to adobe.

[jilll47525288]

It's an Adobe-owned resource that Adobe does monitor.  But that's immaterial.  Adobe's latest version of Acrobat is miserable and causing enormous problems for a lot of customers.  Adobe needs to listen to its customers and ditch this version. 

[kglad]

users can disable the "new" acrobat and use the acrobat ide to which they are accustomed.

[jilll47525288]

Yes.  If you take the time to look at this posts and others like it, you'll see that it's exactly what many of us have done until such time as Adobe comes to its senses.  

[Bevi Chagnon - PubCom.com]

The new "modern" interface is Adobe's new Spectrum 2 interface design. We expect that it will be migrated to the rest of the Adobe lineup of programs in the coming months.

However, that doesn't make it better. It's horrible because:

• Can't modify or customize WHICH tools appear, and WHERE they appear.
• Doesn't seem to have a logical grouping of tools for related tasks.
• The icons, although nice looking and clean, don't really represent the task they perform. Hard to figure what the heck each icon is for!

I hope Adobe will bring back individual panels of related tasks/tools and allow us to dock them wherever we want, even onto a second side monitor. Create a personalized workspace like what users of InDesign, Photoshop, and Illustrator have.

Oh god, I sure hope we don't lose that capability in those programs when this awful Spectrum 2 interface migrates to them!

[kglad]

(not that i'm complaining, but i had 2 or 3 acrobat updates and still see the familiar interface.)

[Trudi348367091xmg]

This is an awful change to the layout, if anything, they should make it so you can change where things are, not force a new layout that may not be useful for all. 

[jane-e]

It sounds like you may not have disabled the New Interface yet, @Trudi348367091xmg . See the steps in the post marked "correct" and repeated throughout this thread.

Jane

[Heather348381005b4z]

I agree.  I don't like the new layout with the page thumbnail panel on the wrong side, and my toolbar completely disappeared.   I immediately disabled the "new" acrobat and now everything is back to normal.  

IF IT AIN'T BROKE, DON'T FIX IT!  Gah.

[jon34867688zpas]

Complete surprise too. No news. No warning. No 'would you like to change?'. Just a change, that sends my reader crashing every couple of minutes and is really annoying to use/

Thank goodness for the disable new acrobat tag.

[Avoid34876232f5sh]

I have (for some reason) been using Acrobat reader a long time. Having gotten wiser through the years, I have configured my firewall to decline any access to internet by any Adobe software. This should prevent any unwanted changes to my user interface, I thought... ...until now. Out of the blue, the reader had enabled "New Experience".

Checked my firewall settings - still no access to internet by Adobe, in nor out. How does the reader change the UI then? Is it malware? Is there "root kit"? Should all Adobe tools be driven in a "sandbox"?

[kglad]

@Avoid34876232f5sh 

win: upper left hamburger menu > disable new acrobat

mac: view > disable new acrobat

[ksauce11]

Thanks for the info to disable. I hated the new look as well.

[gene-bean]

To: reginal

I hear your frustration. I feel exactally the same way. I was feeling that I was just old and grumpy and was an old dog that didn't want to learn any new tricks. I am extremelly bussy and I you Acrobate a lot then when they change it on the fly it really disrups my work flow. I don't have the time to fiddly around with things. I am happy though a solution was posted.