Why change everything?

[reginal79098089]

Why? Why do you "creators" feel a need to completely change the layout of toolbars, etc. in a program?! Do you have nothing to do so you just search out what you can do to aggravate us? Adobe Acrobat DC is now TOTALLY different in the toolbar layouts! WHY???

[kglad]

@Augusztina33718433g078 

effective understatement.

[jane-e]

I can see some others got as upset as myself. Thanks for the option to revert to the old interface! I couldn't find anything in the new one, which is very unproductive. 

You're welcome, @Augusztina33718433g078 .

I think that the reason many users got so upset is that the New Experience was sprung on them suddenly and without warning and they couldn't find things or get their work done. Some who have moved over after the initial shock are reporting that they like it.

Jane

[~ Gil]

My bad, prolly a simple upvote was best here !

[kglad]

@~ Gil 

that's one of the scenarios anticipated by adobe justifying users to keep older versions (and also reinstall previous versions)

[Maryann3374830750id]

I respectfully suggest that when you do a major change like this you offer a beta version first to see if people like it. I have to tell you I HATE this new tool bar version, There was no need to change it. IT's made everything more difficult to work with now

[JR Boulay]

About Acrobat's brutal updates: https://community.adobe.com/t5/acrobat-discussions/crazy-and-brutal-update-bis/m-p/14248473

[mikem30577428]

New version is intolerable.

• Persistent floating mini-toolbar that you absolutely cannot dock on the right side (even though most of the right side is completely empty) to get it out of your way.
• Controls that used to be next to each other are now at opposite corners of the UI (because reasons). The extra time wasted on suprefluous mouse movement alone is ridiculous. (WHO designed this layout?)
• Oh, and the best new "feature" of all: the app lags horribly trying to read files and hangs itself to death on files that previously opened and read with ease (and THAT new quality feature persists even if you turn the "new experience" off). My ability to work with PDFs for my job has taken a complete nosedive.
  
  This is the opposite of improvement. It's pure regression.

[kglad]

@mikem30577428 

restore the "old" acrobat.

[mikem30577428]

@kglad Would love to, trying to figure out how.

[kglad]

oh, sorrry.  

some people just like to move posts without thinking.  for

win: click the interface upper left lines (hamburger menu > disable new acrobat

mac: click view > disable new acrobat.

[mikem30577428]

Yeah, I know how to do that. Does not fix the lag issue at all. Files that previously read no problem now lag the program to death (and I have 64G of RAM).

I meant how to just revert to the previous version of Arobat itself. That actually functioned. This is a nightmare.

[kglad]

sorry, again.  sheesh bad start to the morning for me.

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesigntools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links**.

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** this support is currently not available. ie, there's a significant gap (between 2019 and last year) in the available previous versions.

opposition to this decision (to limit available previous versions) has been conveyed to adobe officials who are therefore aware of the problems caused by this policy. however, unless/until changes are made, nothing can be done to legally access these files.

[dswallow]

The significant performance problem in the new version is related to the terrible implementation of what Adobe calls "Security (Enhanced)". You need to disable the entire mess.

Go to Menu /Preferences. Click on "Security (Enhanced)" in the left column. Uncheck everything except "Protected View (off)".

[mikem30577428]

@kglad Thank you for the follow-up! This is a work computer so I have to work with IT on the particulars of manually downloading and installing an older version (I notice the CC app has older versions of Acro disabled).

@dswallow Thank you so much! Actually found this workaround after my previous comment (had to search *outside* of Adobe forums for it because their mods seem obsessed with hiding answers like this on their pages). This did fix the problem (at least enough so I can read the PDFs I need). In a serious time crunsh at present so this really helped me out.

[kglad]

you're welcome.

[jane-e]

I meant how to just revert to the previous version of Arobat itself. That actually functioned.

By @mikem30577428

You might also try the downloads from Adobe here:

https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html

or try resetting your preferences first to see if that resolves the lagging. What is the exact number of the version you have?

Your post is not about the New Experience and needs to be branched to its own thread.

Jane

[merrittmck]

I totally agree. People answering by saying “just use the old interface” do not understand that when you do that, the program does not work well. Even small files have issues.
Adobe needs to address the many complaints we are sharing. Does anyone there even read this thread? I doubt it.

Get Outlook for iOS<>

[kglad]

@merrittmck 

the forums have lots of problems.  not the least is the tendency of some administrators (especially on the photoshop and lightroom forums) to amass all similar topic posts into one massive thread. 

this acrobat thread is one of them, and it quickly became large and unwieldy like all the agglomeration threads.

[jilll47525288]

Mike, you are so right about the lag time.  It's not just the new version.  It's the older version too, which thankfully I was able to restore.  At least once a week, my computer chokes so badly that I have to reboot.  Often it's because Acrobat is trying to do some kind of update in the background.  Every function on my computer hangs up, and everything takes so much time that it drives me crazy.

[merrittmck]

I am amazed that no journalist has reported on this awful “improvement “. It is so bad.

Get Outlook for iOS<>

[MtnLiam]

Indeed, why ruin what was otherwise a very good User Experience?  Adobe traditionally has a very good UX team, but clearly something has changed!

Adobe, if you're reading this:  it's about clicks.  If it takes me 3 more clicks to accomplish the same task I used to do in 2, then you're design is awful.  

3 clicks

X number of times per day task is performed

X number of work days using Acrobat DC Pro

-------------------------------------------------------------

PERSON WEEKS of time wasted.

Seriously, I do this math all the time when designing tools.  The hours really do add up.

[jane-e]

@MtnLiam 

Have you disabled the New Experience yet? The instructions are repeated throughout this thread, but here they are again:

Steps to enable [and disable] the new experience

• To enable the new experience, go to View > Enable new Acrobat and click Restart.
• To disable the new experience,
  • Windows: Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.
  • macOS: Go to View > Disable new Acrobat.

Details about the New Experience here:

https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html 

Jane

[kglad]

@Teresa Nemeth 

uninstall acrobat, including preferences, then reinstall.

disable new acrobat.

[MtnLiam]

Thanks Jane, That was the first thing I did.  UX statements are still valid. 

[Anon252889]

The new changes are the absolute worst. I am not sure who though it would be a good idea to completely change the way you you have been able to edit documents for the past several years. It is requiring us to completely re-learn the system and causing significant delays in processing documents. it is very frustrating.