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window display problem in acrobat

New Here ,
Mar 01, 2023 Mar 01, 2023

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In Windows 11, suddenly the window frame changes color (windows 7 type). Your applications work as if they are broken, with instability.
I had a positive view of your company and I stopped paying subscription for your apps but with various dumb problems the situation is frustrating.

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Crash or freeze , General troubleshooting

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Adobe Employee ,
Mar 02, 2023 Mar 02, 2023

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Hi @amolla 

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and ensure you have the recent version 22.3.20322 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

 

Hey! Spread the word and help others by marking the correct answer so future users can benefit from your experience.

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New Here ,
Mar 14, 2023 Mar 14, 2023

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nothing was corrected

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

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Hi @amolla 

 

Have you tried using the application in the new test user profile as described earlier?

 

Let us know how it goes

 

Regards

Amal

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Community Expert ,
Mar 15, 2023 Mar 15, 2023

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++Edited Reply, fixed a few explanations

 

HI @amolla ,

 

Seems like quite a few  users with the new Microsoft Windows 11 are experiencing this issue.

 

You are not the only one who have reported this logical error.

 

My best is guess is that it seems like a registry key preference is somehow retained from an older Windows interface version, specifically if Windows 11 was not a fresh install (not installed from scratch, but as system upgrade on top of an older Windows version).

 

I also think it is worth noting how Adobe Acrobat Pro was downloaded from or installed from.

 

For example, If you downloaded and installed Adobe Acrobat (64-bit) using the Adobe Creative Cloud(CC) app, and allowed the CC app to perform the install automatically, this method seems to break 64bit and 32-bit library modules, or even fail to download and install required .Net Framewrok or Visual C++ dependencies (in order to reflect the proper updates).

 

In which case, a conflict will pop up every time the host program (in this case Adobe Acrobat) requires from  the OS a dependency module which is not properly registered in the  WOW64 or the WOW6432Node susbsystem(s).

 

Assuming that this was your installation method, I would recommend to try and uninstall your current version of Adobe Acrobat, run the AcroCleaner tool, and then download Acrobat from another official Adobe download source (not the CC app and manually execute the installer program).

 

If the problem would persist after employing this method with a Acrobat Pro (64-bit), you may also try and test with Acrobat Pro (32-bit) version, and  maybe we could even narrow down the issue further to a Microsoft Windows registry preference (just a guess in the blind).

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