Windows Application Error Referenced Memory could not be written

[adminu31318584]

Hello,

I am having an issue with Adobe Acrobat Standard license when opening all PDF's. When I open the PDF's, I get the error in the attached image. I have tried uninstalling and reinstalling Adobe twice, updating Windows, rolling back the version of Adobe to DC June 2024 (24.002.20857) from DC Jul 2024 (24.002.20933), SFC, DISM, checked compatibility settings on .exe of the app, turned off protection mode in Adobe. Nothing seems to pop up in event viewer or Process monitor. Mind you, clicking OK on this pop-up does not close the application and does allow the PDF to be edited normally. Any help would be much appreciated.

The error if you can't see the picture is:

Windows - Application Error

The instruction at 0x0000000071C80670 referenced memory at 0x0000000071C80670. The memory could not be written. Click on OK to terminate the program.

[S. S]

Hi @Zain Graphicz,

Hope you are doing well. Sorry for your experience with Acrobat.

We initially did fix the issue which had a different core reason to appear.

The current error message that is being referred to is from a different area of workflow, and we are investigating it, and working on a fix.

Please ensure that you are on the latest version of Acrobat (2025.001.2047x). To do so, go to Menu > Help > Check for Updates.

If the issue persists on the latest version, would you mind helping us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

Look forward to hearing from you.

Regards,
Souvik.

[Pranay33006398nsxj]

Still no fix. Program is up to date. 

[Chris27410096gf0y]

Here too.

[KoryHobbs]

I uninstalled Adobe reinstalled Adobe still have the issue 7-7-2025.  When will there be a fix for this issue?

[richy_4420]

Still having this issue on version 25.001.20531

" the instruction at 0x00007FFF4B94D24D referenced memory at 0x0000000000000018. The memory could not be read."

[defaultpkicwwaaj0s8]

Same here, on the same version, on multiple devices...

[alison_7325]

Same issue on my office computer. AND I got a brand new laptop so imagine my surprise when it happened there also.  Happens EVERY time I open a .pdf file.

[larryw43980162]

Having the same problem here to

[Claudia32761818hdse]

Issue still happening on version 2025.001.20577

When will this be fixed? This is creazy

[S. S]

Hi @Claudia32761818hdse,

We do not have a fixed committed date to the fix.

Work on the issue is in progress, and we will update the thread once we have something concrete to share.

Your kind understanding and patience is highly appreciated.

Regards,
Souvik.

[dkabala]

May have found the solution to this.

The fix was to go to Preferences –> Accessibility –> and unclick “Enable assistive technology support”.

Error seems to have dissapeared without needing to uninstall/reinstall anything.

[peter_2147]

So I did these except Adobe cleanup tool but I did remove all directories when re installing was able to open a few pdf files with no problem and im in IT so this was for one of our users but 10-15 mins later they hit me up stating it happened again. Anyone got thoughts since I already did uninstall once?

[BlackSheep_13]

Hi, I'm getting this same error. I have done exactly what you advised by removing everything and having a clean install, but we're still getting the errors on some of our users. It's frustrating. 

[S. S]

Hi @BlackSheep_13,

This is still a work in progress. 

We request your kind understanding and patience while the team gets the fix live.

Regards,
Souvik.

[cindy_1509]

does this mean that you lose all of your adobe files that you've saved over time?

[S. S]

Hi @cindy_1509,

Hope you are doing well. Thanks for writing in!

To answer your question, NO! The files you save on Acrobat Cloud Storage will not affect the error message in question here.

Also, for everyone, the issue has moved up in the priority order for getting fixed, and you should be hearing good news soon.

Regards,
Souvik.

[WILLIAM23059129vak6]

Same issue here. My user is going to wait until the next update to see if it corrects.

[LagunaJim1]

I noticed they just dropped an update - 9 days after the previous one.. maybe it's to fix our issue :

24.002.2096x Optional update, July 24, 2024

[deb_5733]

And the mentioned fixes don't work - at least, not anymore.

[JC_LA]

Buying PDFXchange is my recommended fix. Perpetual license for less than 1 year subscription of this mess.

[LagunaJim1]

Adone just posted this update, 9 days after the one that gave some of us grief.  It appears to have resolved the issue for me!

24.002.2096x Optional update, July 24, 2024

[JC_LA]

They must of been feeling FOMO with Crowdstrike!

[JT___]

I'm still getting the error after this install. Anyone else?

[LagunaJim1]

Yes I still have the error with 20965 as well.  It seems to be when I apply a signature graphic to a document, which was listed in their release notes I believe.  When I updated from 20895 to 20965 on first launch Acrobat made me re-import the signature and initials - so I was hopeful.

But no, still error.  I've reverted back to 20895.

[mill72118576]

Still happening to everyone here as well.  It has been two weeks!!!   If ever fixed, I am blocking all future updates until there is literally no path forward.  I don't have time to deal with this every time something gets screwed up.  In the meantime I have to hear 'Hey, It's still happening - is there a fix yet?' every time I walk past an Acrobat DC user.  Every. Single. Day.