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M
Marcelloid
Participating Frequently
February 20, 2019
Question

Zoom to fit page shortcut not working [2019]

  • February 20, 2019
  • 9 replies
  • 7434 views

I've been using Acrobat Pro for years. I use it as a teacher for presentation purposes too. On both Mac and PC.

 

Now I've just noticed something which breaks my workflow badly, presentation-wise, on my new Win 10 Pro, HP zBook 15v laptop with a Swiss French keyboard layout. The shortcut "Ctrl+0", which has worked on both platforms since forever, normally zooms to fit the page both in windowed and fullscreen mode. But not on my laptop; it now increases the zoom level by a fixed increment, which is totally useless to me.

 

I desperately need this feature because I keep zooming in and out of documents for my courses, and the current state of affairs in the zooming business is "BROKEN". And my first course for the semester is tomorrow...

 

My version of Acrobat is 2017.011.30120.

 

I have a bad feeling that I'm stuck with this broken behavior, but any help or workaround will be appreciated.

9 replies

E
EmmettBrown
Inspiring
August 29, 2025

It's been 6 years. Making and selling software is a hard task indeed, but 6 years sounds like a long enough period that an update could integrate customizable keyboard shortcuts. That would make life easier, and present users with something more useful than cloud-services-pushing UI modifications, which are nothing but obstructing, useless bloat, as far as I'm concerned.

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    November 30, 2022

    On my Dell + Windows 10 the (Cmd+- Zoom out) shortcut have an unexpected behavior: it create a sticky note in the middle of the page!

    I'm waiting since 2 years for this bug to be fixed…

    Acrobate du PDF, InDesigner et Photoshopographe
      S
      SBR404
      Participant
      May 19, 2020

      2 German Windows machines here, same problem as with Marcelloid. Ctr+0 and Crtl+2 are basically the same function. Mac works as intended.

      I've had this problem for years, get your act together, Adobe!

      D
      David.G.P
      Known Participant
      November 30, 2022

      Adobe get your (Cursing removed) together and (Cursing removed) fix this! CTRL+0 zooms in in Windows as have many reported, instead of zooming to the page. Years have passed and you guys keep doing nothing but charging insane amounts of money for terrible software.

      M
      MarcelloidAuthor
      Participating Frequently
      November 1, 2019

      Anything new on this front? I'm still fiddling with my PDFs awkwardly in front of class for what appears to be a trivial problem. Why cannot Acrobat come equipped with customizeable shortcuts? That would solve any international keyboard problems like this and push people to using PDFs for presentations, which are actually really good for that too.

      T
      Test Screen Name
      Legend
      March 17, 2019

      I wonder if you can borrow a US or UK keyboard to test with. At least worth a try.

      M
      MarcelloidAuthor
      Participating Frequently
      March 18, 2019

      https://forums.adobe.com/people/Test+Screen+Name  wrote

      I wonder if you can borrow a US or UK keyboard to test with. At least worth a try.

      Just did. No change.

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      March 15, 2019

      Marcelloid  wrote

      I've been using Acrobat Pro for years. I use it as a teacher for presentation purposes too. On both Mac and PC.

      Now I've just noticed something which breaks my workflow badly, presentation-wise, on my new Win 10 Pro, HP zBook 15v laptop with a Swiss French keyboard layout.

      After reading Bernd's reply, I wonder if  we can blame the Swiss French keyboard for the change in the shortcut?

      Bernd Alheit, what keyboard do you have? Maybe this is why our shortcuts are so very different?

      Marcelloid​, does it still work on your Mac? What keyboard does that have?

      ~ Jane

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      March 16, 2019

      I use a German keyboard.

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      March 14, 2019

      Hi Marcel,

      I tried Cmd+0 (I'm on a Mac) and it works with Single Key Accelerators on or off.

      Then I tried clicking on a page in the Page Thumbnails, and as expected, the shortcut does not work when I do that. When you are in a pane such as Page Thumbnails, Cmd + , Cmd - , Page Up, and Page Down work inside that pane and not in the document.

      I know it's a stretch, but make sure you are in the document window. Most likely you are, but it's worth mentioning just in case.

      ~ Jane

      M
      MarcelloidAuthor
      Participating Frequently
      March 15, 2019

      Thanks for your replies.

      Thanks Jane, I know I'm in the document window.

      Meenakshi, I've regenerated the Preferences folder as described in your link, but behavior persists. Unfortunately, there is a licensing problem at the university for the moment which prevents any further upgrading of Adobe software (I get this from my IT admin; the IT dept and Adobe are apparently looking for a solution).

      So I can't try the upgrade option ATM. Will post back when I have been able to though.

      Please note that I use a Swiss (QWERTZ) keyboard and my Windows 10 is in English. If that means anything in regard with troubleshooting.

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      March 15, 2019

      On Windows ctrl+0 increases the zoom and ctrl+1 decreases the zoom.

      Michael Bullo
      Community Expert
      Michael BulloCommunity Expert
      Community Expert
      March 10, 2019

      Have you tried resetting the Preferences?

      M
      MarcelloidAuthor
      Participating Frequently
      March 14, 2019

      Hi, thanks for your replies. Accelerators are enabled. Also, how do I reset the Preferences?

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      March 14, 2019

      Hi Marcelloid,

      Sorry for the delay in response.

      You may refer to the steps provided in the following help link to reset the preferences.

      - How to reset Acrobat Preference settings to default.

      Please also try to update the application. Refer to this link Release Notes | Adobe Acrobat, Reader to check the latest updates available

      Let us know if the issue persists.

      Regards,

      Meenakshi

      M
      MarcelloidAuthor
      Participating Frequently
      March 8, 2019

      Bump. Really? No solution?

      I've been using this bad configuration for a few weeks now and the workflow is really broken. Awkward moves in front of all the students. It used to be so good.

      EDIT: and I've found posts describing this exact problem dating back from 2011... shame Adobe!

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      March 9, 2019

      Hi Marcel,

      I’m on a Mac, but Cmd+0 works for me — also Cmd + for zoom in and Cmd - to zoom out. (Ctrl + or Ctrl - on Windows)

      Check in Edit > Preferences > General and see if Single Key Accelerators are enabled.

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