a comment bubble automatically appear whenever i highlight some text

[julies79753508]

Recently, there seem to have been a new update with adobe acrobat reader DC. Since then, whenever i highlight some text, a comment bubble automatically appears. This is very frustrating! Anyone has any tips ? If this option cannot be disabled, I'm afraid I'll have to find another pdf reader because this is too annoying and keeps me from reading and highlighting texts probably.

Thank you!

[Bernd Alheit]

This is a new feature.

[julies79753508]

This is a horrible new feature! Is there any way to disable it ?

[Bernd Alheit]

I don't know.

[Adorobat]

Hi julies,

As per the issue description mentioned above, you are facing issue when hightlighting text in reader, is that correct?

Try launching reader > click edit > preferences > commenting > uncheck the box nex to automatically open pop-ups on mouse rollover

Click OK and check.

Let us know if you need any help.

Shivam

[julies79753508]

I'm afraid this box was already unchecked for me. I noticed that when I highlight the text without the comment mode opened, the commenting box doesn't appear. It's when I am on the commenting mode (which I usually am because I want to write and highlight at the same time) that it does that. I don't understand why add a new feature that is so annoying and can't be disabled easily.

[Adorobat]

Hi julies,

I tried replicating the issue (in the comment mode/without the comment mode) in reader on a windows machine but the issue was not reproducible. Could you try repairing reader using "Repair installation" option under Help menu ( for Windows OS only), reboot the machine after repair and check.

-shivam

[julies79753508]

Unfortunately I'm a mac user. What should I do on mac ?

[Adorobat]

Hi julies,

Try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall reader: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

2- Reboot the machine

3- Download and install reader from here: Adobe Acrobat Reader DC Install for all versions

4- Reboot the machine again and check.

Thanks,

Shivam