Access Denied on ALL PDF Files

[bassman1255]

Hello, I hope someone can help me with this issue. Recently, I needed to upload a PDF file to my mortgage lender. No problems before, but, yesterday, the file I was trying to upload, came up...Access Denied. I tried several different files, same result. Has anyone else been confronted with this problem? If so, how do I fix it?? Thanks!!

[~graffiti]

How is Reader involved in this and what exact steps are you taking to upload the document? Knowing that, maybe we can get some clues.

[bassman1255]

As I understand it, Reader has an Active X that works in IE11, to view PDFs in the browser. When uploading files to the website, I browse for the file, then click on it to upload, that's when I get the Access Denied dialog box. All the add-ons for Acrobat reader are enabled. It just started, so, I'm not sure what the deal is.

[~graffiti · Accepted solution]

"If" your browser is using the plug-in (many do not whether installed or no), it won't be involved in a simple upload unless say there is a preview of the upload before the actual upload.

[~graffiti]

Personally, I would try another browser.

[bassman1255]

Funny you should say that, because, I did the exact same thing using Google Chrome and the upload executed without a problem. So, I'm not going to make a big deal out of this....just use what WORKS!!! THANKS!!