Acrobar DC

New Here ,
Nov 30, 2021 Nov 30, 2021

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The app found an error while trying to retrieve your account data even if it's free

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General troubleshooting

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Dec 01, 2021 Dec 01, 2021

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Hi @Cristina - IPS 

 

Hope you are doing well.

 

Could you help us with some screenshot of error message? Which OS you are using, is it Windows or Mac?

Please try updating Reader to the latest patch available by clicking  "Check for updates" option under "Help" menu, reboot the machine after installing update and check. You may also download updates from here: DC Release Notes — Release Notes for Acrobat DC Products

 

Let us know if you need any help.

 

Regards

Ria

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Hi Ria, 

thank you for your reply 🙂

I use Windows 10 Pro and i have a corporate Adobe account and i work with illustrator and photoshop.
I have already uninstalled and installed Acrobat DC several times but as soon as I open any pdf this window continuously opens (attached) 1 and then 2...

We also tried on suggestion of Adobe support to deactivate the antivirus .. but nothing!

Do you think installing Windows 11 the problem can be solved?

Sorry for my english 😉

I await your kind feedback  :)))

 

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Dec 02, 2021 Dec 02, 2021

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Hi @Cristina - IPS 

 

I'm sorry for the inconvinience. Please give a last try to  downloading and running the Acrobat Cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

 

Then download and reinstall Reader from here: Adobe - Adobe Acrobat Reader DC Distribution

 

Let us know if that helps, else we will investigate further in this issue. Thanks for your cooperation.

 

Regards

Ria

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Hi, il link : Acrobat Cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

doesn't work! 

Immagine 2021-12-02 094427.jpg

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Hi Ria,

I uninstalled Acrobat DC and.....

I have installed Adobe - Adobe Acrobat Reader DC

 
I don't know what the difference is! But it's OK!
Thank's very much
Cristina
 
 
 
 
 
 
 

 

 
 

 

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