Skip to main content
Cristina - IPS
Cristina - IPS
New Participant
November 30, 2021
Question

Acrobar DC

  • November 30, 2021
  • 1 reply
  • 1820 views

The app found an error while trying to retrieve your account data even if it's free

This topic has been closed for replies.

1 reply

Ria Tagra
Ria Tagra
Inspiring
December 2, 2021

Hi @Cristina - IPS 

 

Hope you are doing well.

 

Could you help us with some screenshot of error message? Which OS you are using, is it Windows or Mac?

Please try updating Reader to the latest patch available by clicking  "Check for updates" option under "Help" menu, reboot the machine after installing update and check. You may also download updates from here: DC Release Notes — Release Notes for Acrobat DC Products

 

Let us know if you need any help.

 

Regards

Ria

    Cristina - IPS
    Cristina - IPSAuthor
    New Participant
    December 2, 2021

    Hi Ria, 

    thank you for your reply 🙂

    I use Windows 10 Pro and i have a corporate Adobe account and i work with illustrator and photoshop.
    I have already uninstalled and installed Acrobat DC several times but as soon as I open any pdf this window continuously opens (attached) 1 and then 2...

    We also tried on suggestion of Adobe support to deactivate the antivirus .. but nothing!

    Do you think installing Windows 11 the problem can be solved?

    Sorry for my english 😉

    I await your kind feedback  :)))

     

    Cristina - IPS
    Cristina - IPSAuthor
    New Participant
    December 2, 2021
    Immagine_2021-12-02_090943.jpg
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices