Acrobat crashes when trying to edit a fillable-form PDF

[Marshall356087002d3n]

I have a user that had been using Adobe Acrobat Reader on a new PC for about a year without issue. A month ago, this user's Adobe Acrobat would crash when attempting to fill in a fillable field in a given PDF. If you leave the PDF alone, it will stay open, but the moment you try to edit it, or fill in a fillable form, Adobe Acrobat crashes.

The user is on Windows 11 Pro and on Adobe Reader Version 2023.008.20533. I've tried uninstalling and re-installing Adobe Acrobat, removed all anti-virus, and run the Adobe cleaner/uninstall tool and the issue still persists. If anyone has any insight or advice it is greatly appreciated. I have protected view set to 'OFF' as well, as I noticed that suggestion in a lot of articles that dealt with Adobe Acrobat crashing. If there are log files available, let me know how to provide them or where they are typically stored on a PC. 

[moderator changed the subject for clarity: was Adobe crashes...; corrected Adobe to Acrobat in the text; sanitized the topics]

[Moderator moved the thread from Acrobat to the Acrobat Reader forum]

[Daniel36737284nnvc]

Yes, the same issue here we need fix for this as soon as possible

[torontomanz]

I also have the exact same issue, this is November 2025, my Adobe is up to date, I'm on a mac, its not the PDF thats the issue either because I create a blank PDF through Adobe and then add a fillable field and the moment i double click it or right click and View Properties, immediately crashes.....what am i paying so much money per month for?? 

[AnandSri]

Hello @torontomanz

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

The issue has been addressed with the latest build of Acrobat and Reader DC, Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20918 Planned update, Nov 13, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

If you prefer, you can perform a clean installation using the Acrobat Cleaner tool to remove the installed app, restart the machine, reinstall Acrobat, and check if the app still crashes when double-clicking the form field. 

For testing purposes, please create a test user profile with full administrative rights, install Acrobat, and attempt to complete the workflow. If the issue still continues in the new user profile with the latest version of Acrobat, please collect the logs from the machine and share them with us for further investigation. Please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.