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Acrobat does not keep browsing window open when I try to open a file

Community Beginner ,
Jun 15, 2023 Jun 15, 2023

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Hi, I am having a very annoying problem with the free acrobat reader on my mac (v11.6 OS Big Sur). The problem emerged recently - so it has not been there since acrobat was 1st installed.

 

Basically,   when I try to do "file - open",  although it opens the browsing window, it closes it straight away. No problems with "file-open recent files" and the program does not crashes.

I uploaded a video of the issue

 

I already deleted and reinstalled acrobat reader, gave it full access to the disk and I know that I can open these pdf files without issues using apple preview,  so it's clearly a problem specific to Acrobat

 

Any clue? Thanks for any help , it's driving me crazy

 

TOPICS
General troubleshooting , Mac , PDF and browsers , View PDF

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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2023 Jun 23, 2023

Hi @Kala305 

 

Sorry for the delay in acknowledgment. 

I see that you have the latest version of Acrobat Reader. Do a clean install for Acrobat Reader. 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

Once Reader is installed, it still causes the same issue, 

Navigate to Adobe Acrobat Reader>Preference

...

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Community Beginner ,
Jun 15, 2023 Jun 15, 2023

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Sorry wrong video - here it goes again

 

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Adobe Employee ,
Jun 15, 2023 Jun 15, 2023

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Hi @Kala305 

 

Sorry to hear about your experience, and thanks for sharing the video. It was helpful to understand what's going on at your end.

It looks the moment you click on the File>Open, the windows to browse files appears for a fraction of a second and then disappear. 

Please confirm the following details:

  • Acrobat version? Open Acrobat>click Adobe Acrobat Pro>About Acrobat and check the version. If it's not the latest one. Then install it from here:

Help > Check for Updates>reboot Acrobat.

More information about this release is here: Release Notes | Adobe Acrobat, Reader

 

Let us know if that helps!

 

Thanks,

Akanchha 

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Community Beginner ,
Jun 18, 2023 Jun 18, 2023

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Hi @AkanchhaS  ,
thanks for replying, I have acrobat reader, not acrobat's paid version, which are the download links you gave me.  I checked and I do have the latest version2023.003.20201.0. 

Any suggestions to sort the reader?

Thanks

 

thanks for the reply, my reader version is 

 

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Community Beginner ,
Jun 23, 2023 Jun 23, 2023

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Hi Akancha as an adobe employee no other suggestion? There must be a way to solve the issue

Thanks

 

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Adobe Employee ,
Jun 23, 2023 Jun 23, 2023

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Hi @Kala305 

 

Sorry for the delay in acknowledgment. 

I see that you have the latest version of Acrobat Reader. Do a clean install for Acrobat Reader. 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

Once Reader is installed, it still causes the same issue, 

Navigate to Adobe Acrobat Reader>Preferences>Security (Enhanced)>disable "Enhanced Security">OK>close and reopen Reader.

 

Thanks,

Akanchha 

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Community Beginner ,
Jun 23, 2023 Jun 23, 2023

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Thanks Akanchha, it worked! have a good weekend

 

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Adobe Employee ,
Jun 25, 2023 Jun 25, 2023

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Perfect! 

Let us know if there's any further assistance is required. 

 

~Akanchha 

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