Acrobat does not keep browsing window open when I try to open a file

[Kala305]

Hi, I am having a very annoying problem with the free acrobat reader on my mac (v11.6 OS Big Sur). The problem emerged recently - so it has not been there since acrobat was 1st installed.

Basically,   when I try to do "file - open",  although it opens the browsing window, it closes it straight away. No problems with "file-open recent files" and the program does not crashes.

I uploaded a video of the issue

I already deleted and reinstalled acrobat reader, gave it full access to the disk and I know that I can open these pdf files without issues using apple preview,  so it's clearly a problem specific to Acrobat

Any clue? Thanks for any help , it's driving me crazy

[Kala305]

Sorry wrong video - here it goes again

[AkanchhaS]

Hi @Kala305 

Sorry to hear about your experience, and thanks for sharing the video. It was helpful to understand what's going on at your end.

It looks the moment you click on the File>Open, the windows to browse files appears for a fraction of a second and then disappear. 

Please confirm the following details:

• Acrobat version? Open Acrobat>click Adobe Acrobat Pro>About Acrobat and check the version. If it's not the latest one. Then install it from here:

Help > Check for Updates>reboot Acrobat.

More information about this release is here: Release Notes | Adobe Acrobat, Reader

• This seems to be Acrobat's old UI. Do you experience the same issue with the new UI as well? Open Acrobat>View>Enable New Acrobat. 
• If nothing works, then. 

  Run this cleaner tool to remove the existing installer and application’s file traces:

  https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

  Download the Acrobat installer from here:

  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know if that helps!

Thanks,

Akanchha 

[Kala305]

Hi @AkanchhaS  ,
thanks for replying, I have acrobat reader, not acrobat's paid version, which are the download links you gave me.  I checked and I do have the latest version2023.003.20201.0. 

Any suggestions to sort the reader?

Thanks

 

thanks for the reply, my reader version is 

[Kala305]

Hi Akancha as an adobe employee no other suggestion? There must be a way to solve the issue

Thanks

[AkanchhaS · Accepted solution]

Hi @Kala305 

Sorry for the delay in acknowledgment. 

I see that you have the latest version of Acrobat Reader. Do a clean install for Acrobat Reader. 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

Once Reader is installed, it still causes the same issue, 

Navigate to Adobe Acrobat Reader>Preferences>Security (Enhanced)>disable "Enhanced Security">OK>close and reopen Reader.

Thanks,

Akanchha 

[Kala305]

Thanks Akanchha, it worked! have a good weekend

[AkanchhaS]

Perfect! 

Let us know if there's any further assistance is required. 

~Akanchha