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Kala305
Kala305
Participant
June 15, 2023
Answered

Acrobat does not keep browsing window open when I try to open a file

  • June 15, 2023
  • 1 reply
  • 2074 views

Hi, I am having a very annoying problem with the free acrobat reader on my mac (v11.6 OS Big Sur). The problem emerged recently - so it has not been there since acrobat was 1st installed.

 

Basically,   when I try to do "file - open",  although it opens the browsing window, it closes it straight away. No problems with "file-open recent files" and the program does not crashes.

I uploaded a video of the issue

 

I already deleted and reinstalled acrobat reader, gave it full access to the disk and I know that I can open these pdf files without issues using apple preview,  so it's clearly a problem specific to Acrobat

 

Any clue? Thanks for any help , it's driving me crazy

 

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Akancha as an adobe employee no other suggestion? There must be a way to solve the issue

    Thanks

     


    Hi @Kala305 

     

    Sorry for the delay in acknowledgment. 

    I see that you have the latest version of Acrobat Reader. Do a clean install for Acrobat Reader. 

    Run this cleaner tool to remove the existing installer and application’s file traces:

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    Download the Acrobat Reader installer from here:

    https://get.adobe.com/reader/enterprise/

    Once Reader is installed, it still causes the same issue, 

    Navigate to Adobe Acrobat Reader>Preferences>Security (Enhanced)>disable "Enhanced Security">OK>close and reopen Reader.

     

    Thanks,

    Akanchha 

    1 reply

    Kala305
    Kala305Author
    Participant
    June 15, 2023

    Sorry wrong video - here it goes again

     

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 16, 2023

    Hi @Kala305 

     

    Sorry to hear about your experience, and thanks for sharing the video. It was helpful to understand what's going on at your end.

    It looks the moment you click on the File>Open, the windows to browse files appears for a fraction of a second and then disappear. 

    Please confirm the following details:

    • Acrobat version? Open Acrobat>click Adobe Acrobat Pro>About Acrobat and check the version. If it's not the latest one. Then install it from here:

    Help > Check for Updates>reboot Acrobat.

    More information about this release is here: Release Notes | Adobe Acrobat, Reader

     

    Let us know if that helps!

     

    Thanks,

    Akanchha 

    Kala305
    Kala305Author
    Participant
    June 23, 2023

    Hi @Kala305 

     

    Sorry for the delay in acknowledgment. 

    I see that you have the latest version of Acrobat Reader. Do a clean install for Acrobat Reader. 

    Run this cleaner tool to remove the existing installer and application’s file traces:

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    Download the Acrobat Reader installer from here:

    https://get.adobe.com/reader/enterprise/

    Once Reader is installed, it still causes the same issue, 

    Navigate to Adobe Acrobat Reader>Preferences>Security (Enhanced)>disable "Enhanced Security">OK>close and reopen Reader.

     

    Thanks,

    Akanchha 


    Thanks Akanchha, it worked! have a good weekend

     

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