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First, is there only an acrobat "reader" forum? It's Adobe Acrobat, not just the reader. You know, where we use acrobat to create PDFs, edit PDFs, manage permissions in PDFs, etc? Is there no support for it or did someone does not remember to create a forum for it? Is it buried under ACC?
Second, and the real question, why is it that when I am in acrobat viewing a document, and I select fill & sign from the ACROBAT menu, and then sign and save the document, why do I find, when I am back in the Acrobat view instead of the fill and sign view, that the document that I just signed and saved isn't there and the old unsigned version, is the only thing in acrobat? I didn't say I was opening one application and then going to another and choosing a different document. I am viewing it IN ACROBAT and choosing Fill & Sign from WITHIN ACROBAT, but then the document is NOT UPDATED IN ACROBAT and for some reason, the old version, unsigned, is the only thing that is IN ACROBAT. So now there's a signed version that I can only view when I go to the Fill & Sign menu IN ACROBAT and another unsigned one that I can only see when I go to the Fill & Sign view, IN ACROBAT.
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Hi MakesArt,
Sorry for the inconvenience caused to you. In order to reproduce the issue in-house please provide us the following details :
1. Version of your OS.
2. Version of your Acrobat. Go to Help > About Acrobat
3. Please explain your workflow in detail.(It will be great if you can share a video reproducing the issue)
4. Did you try Save or Save As?
5. Does this happens with every PDF file or some specific PDF file? Can you share a sample PDF with us?
Thanks and Regards,
Sandeep
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This was on:
1.). iOS 10.3.1
2.) Acrobat for iOS 17.03.28
(No, the path is NOT "Help > About Acrobat", though, how much work would it really be to keep that consistent across the different platforms? A menu item with a sentence and one single variable. Wow. Complicated, huh? But why bother making an effort to keep consistency in your application, right?)
3.) I already did
4.) I tried BOTH, REPEATEDLY. Same result every time.
5.) Any PDF file.
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For iOS use the Fill&Sign app.
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Hi MakesArt,
It seems that your are working on an iphone. This forum is for reporting Acrobat Desktop Issues. Please use the below forum link to post your request :
Acrobat Reader for iPhone and iPad
Regards,
Sandeep
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