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Jbove90
Participant
January 5, 2023
Question

Acrobat not displaying measuring toolbar, crashing for no reason.

  • January 5, 2023
  • 1 reply
  • 546 views

So i am running the most up to date version of acrobat and its been very glitchy and crashing all the time.  Whenever i use the measure tool the menu buttons will not display.  if i click the blank space it will let me use the measure tool but im just clicking the blank banner.  Also having trouble printing and its been crashing whenever i click the "file" button on top left menu bar.

 

 

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 5, 2023

    Hi @Jbove90 

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.3.20282  installed. Go to Help > Check for updates and reboot the computer once.

    Also, try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

     

    Regards

    Amal

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