Acrobat reader crashes when using Fill and Sign

New Here ,
Apr 29, 2022 Apr 29, 2022

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Any option used (file insert, tracing or writing) provoke an immediate crash of  Acrobat Reader DC

Uninstallation and Last version reinstalled (2022.001.20117.0  64 bits), reboot of the computer : same problem

Tried with different files, same problem

I've used this signature insertion many times before.

It looks like a bug !

Can anyone help ?

TOPICS
Crash or freeze , PDF forms , Windows

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Adobe Employee ,
May 03, 2022 May 03, 2022

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Hi Henri

 

Hope you are doing well and sorry for the delay in response.

 

Please try to repair the installation from the help menu and reboot the computer once. Go to Help > Repair installation.

 

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to turn off the protected mode for testing (Win Only) Go to Edit > preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected mode and uncheck 'Enhanced Security > Click OK and reboot the computer once.
Note: Please turn on the security after testing to avoid any security risk.

 

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

 

Regards

Amal

 

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