Acrobat Reader DC

Report · Dec 09, 2016

Hi,

I have recently started having problems opening PDF documents, receiveing the errorr message "Failed to connect to a DDE server"

A check has confirmed that PDF files are set to open with Adober Acrobat Reader.

Checking my anti-virus program for trusted applications, Adobe is listed as trusted, and I see several references to symantec on this forum, but a file and program search on my system yields no results.

I'm operating Windows 10 and trtied to solve the problem by opening the program from my desktop using the Adobe icon to access the various help and menu options, but this failed to respond. Single or double clicking makes no difference - nothing happens.

As far as I'm aware, I can go no further since I cannot activate the program from the desktop icon.

Your help would be appreciated.

Rene

Report · Dec 10, 2016

Hi escasoni ,

Try the solutions given below:-

Solution 1) (This error occurs when you have more than 1 process of Acrobat running)

1) Go to the task manager by pressing Ctrl+Alt+Del
2) Go to the processes in Task Manager
3) End all processes related to Acrobat
4) Launch Acrobat again.

Solution 2) Open Acrobat navigate to Help menu & Repair the installation.

Solution 3) Check the file association on your system.

Solution 4) Navigating to HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application and changing the Key "AcroviewA10" to "AcroviewR10.

Regards,

Aadesh

Report · Dec 10, 2016

Aadesh,

When turning the computer on this morning, I found the fault had corrected itself, but many thanks for your response.

I didn’t need to try your solution, but I’m sure it would have worked.

Rene