Acrobat Reader Doesn't Work on Chrome

Question

Every time I click on a link that would open in Acrobat Reader on Chrome, it shows up as this error: auth.services.adobe.com refused to connect. The only way to get it to work for a few mins is by clearning my cache from all time. Or I have to see it Icognito mode.

But that messes up any other tabs I have open and makes it so I have to login again for every account. Can someone tell me why this is happening?

Mrobertson24259423 · Accepted Answer

I just setup a new laptop and installed chrome and synced my profile and I still have this issue.

Have you tried using incognito mode in chome to see if that resolves?

If so the problem is with one of your browser extensions,

Amal. · Answer

Hi Nicolle

Hope you are doing well and sorry for the trouble. As mentioned, Every time you click on a link that would open in Acrobat Reader on Chrome, it shows up as this error: auth.services.adobe.com refused to connect and its works once yo nuclear the cache.

Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to help > about Acrobat and make sure yo have the recent version 21.11.20039 installed. Go to help > Check for updates and reboot the computer.

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try using a different web browser and see if that helps.

Regards

Amal

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