Acrobat Reader installation fails on new Macbook Air M4?

[jil_3472]

I was using Acrobart reader on my old Macbook without any problems. I only need basic features like reading, creating and signing PDFs. On my new Macbook Air I am unable to open any of my PDFs - the window to start a free trial pops open and I don't see any option to bypass this. I attempted to install Reader from the Adobe website and got this error message: "Found a more functional Adobe Acrobat already installed. Installer will terminate." And then: "The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." I really don't want to pay $200+ for features I don't need if I don't have to! Any assistance appreciated!

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[jil_3472]

Thank you for replying but I don't understand your reply. 

[IceFloe · Accepted solution]

Maybe you installed the SCA version of Acrobat DC (full version) or the SCA version of Acrobat DC (Mini Reader version a limited version of Acrobat DC).

Try these steps:

1.Uninstall Acrobat (If you can't find this step, go to step 2.)

2.Run the Cleaner Tool 
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/AdobeAcroCleanerTool.dmg

3.Download the traditional version of Acrobat Reader (new installer)
v2500120438 PKG or DMG (with GentechAI version)
If you are using macOS 11 or an earlier version, the last supported version for macOS 11 is available here.
v2400420272 PKG or DMG
or
with out Gentech AI version
v2400320180 PKG or DMG

4.Install it

Give it a try and see if it works! 😊

[jil_3472]

YES!! That worked!! Thank you very much! It still prompted me to purchase Pro but I was able to bypass that and now have access to the Reader tools as I did before.