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Patricia M5FFC
Participant
February 7, 2021
Answered

Acrobat Reader 'poster' option greyed out

  • February 7, 2021
  • 12 replies
  • 87021 views

Hey all, 

I'm trying to print a sewing pattern from acrobat reader, which has to be printed as tiles using the poster page sizing option. But when I go to print, the 'poster' button is greyed out and I can't click on it. I've got the latest version and everything and the file is specifically meant to be printed this way. Any advice?

Thanks!

    Correct answer defaultqjpz3qt6zpua

    In the print "Advanced  Print Setup" dialogue box, make sure that "print as image" is not checked.

     

    12 replies

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    defaultqjpz3qt6zpuaCorrect answer
    Participant
    March 31, 2021

    In the print "Advanced  Print Setup" dialogue box, make sure that "print as image" is not checked.

     

      T
      Tim VHT
      Participant
      May 23, 2022

      this solved it for me.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      February 8, 2021

      Hi Patricia,

       

      Hope you are doing well and sorry for the trouble. As described the Poster button is greyed out.

       

      Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF and check if the option is active or not?

       

      Please try to repair the installation (Windows Only) and see if that works. Go to Help > Repair Installation and reboot the computer once.

       

      If it still doesn't work, please try to turn off the protected mode for testing (Windows Only) and check. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup', Turn off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer.

      Note: Please turn on the security after testing to avoid any security risks.

       

      If it still doesn't work, please try to reset the preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

       

      Regards

      Amal

      alexandras35697733
      alexandras35697733
      Participant
      February 12, 2024

      I'm having the same issue on my 2 macs. Both are running Mac OS Sonoma 14.3.1 which is the most up to date version of the operating system and acrobat reader says there are no available updates. When i try to deselect the print as image option it tells me i cant because im running beta software which i am not. I use reader because preview doent give you the options that reader does especially for pattern printing. But i cant print in poster format which many PDF patterns require because of this bug. After coming across this post i dug out my 10 year old macbook pro running Mac OS Big Sur 11.7.1 and it was able to print the pattern i needed, but that old machine was on it's last legs when i replaced it and continuing to use it for pattern printing is not sustainable long term. 

       

      Any updates on when this bug will be fixed?

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        February 13, 2024

        Hi there

         

        Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html  and see if that works.

         

        ~Amal

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