Acrobat Reader Pro DC (2019.021.20061) not remembering Signature & Initials

[appie]

I'm using the latest version of Adobe Acrobat Reader Pro DC (2019.021.20061) and am facing a problem with Reader not saving Initial and Signature under "Fill and Sign".

For the past several years, I have been using the Fill and Sign tool to put my signature and stamp on PDF documents. I would open the PDF file, click on the Fill and Sign button in the toolbar and then my signature and stamp (under initial) would be there. Now however both Signature and Initial shows an empty button with Add Signature/Add Initial and a + sign. When I click the + sign to add my signature jpg and stamp jpg again, the screen to choose the sign/draw/image tab. I select the Image tab and a File select window pops up. I select the .jpg file for my signature/stamp and click on Apply. The signature/stamp shows up in my document as expected. However, when I click the Fill and Sign button in the toolbar again (even without closing the pdf file), the signature / stamp have disappeared again and I have to again go through the process of clicking +, File, select the .jpg file, etc. Yes, the checkbox for "Save Signature" or "Save Initials" is checked.

I have tried (repeatedly) to restart and reinstall Adobe Acrobat Reader Pro DC, but to no avail. It will not remember my signature/initials.

Hoping someone here has a clue whats going on, or how to troubleshoot this. Thanks in advance!

[appie]

Nobody with any clues or suggestions what could be causing this?

[Hershel5C11]

I have teh same problem with the full version of Acrobat.  Would love if anyone had a clue as to why this is happening.

[appie]

Yeah, I didnt get far with their support on this. Did you have more luck?

[WDavin]

it is still happening with version 20.13.20064.405839. sigh. perhaps the solution is to install an order version?

[appie]

Yeah no difference on my end either. Looks like the only way to fix this is to do a factory install of the OS, which I'm not gonna do. I'll wait until my new system is here to try again.

[WDavin]

ah. keep us posted on whether your proposed idea works!

[JR Boulay]

Be sure that Acrobat Reader is connected with your Adobe ID, otherwise it will not save these settings.

[WDavin]

thanks for the tip. i'll give this a try.

[WDavin]

update. even with logging in, my "saved" signatures disappear after
rebooting. haha.

[WDavin]

update 2: seems to be a problem with how Adobe interacts with Win10. today, for all the PDFs that i launched, once i have logged in, my saved signatures are indeed there. weird.

[appie]

Unfortunately as I'm using it on MacOS, my issue does not appear to be related to the solutions provided.

[Hershel5C11]

I am having the issue with Acrobat Pro DC, not just the reader.  Won't open if not logged in.

[ozy_5863]

Sorry for bumping an almost 5 year old thread but this is exactly the same problem that some of my colleagues at work are facing.

I was hoping that anybody in the meantime has run into the same problem and found a solution? I've noticed that for at least one of my colleagues the problem is exactly like how appie is describing it, to some of them it only happens every once in a while, and for others there is no problem at all. We're all using the same type of laptop running the latest version of Windows and we're all on the same server. Pretty strange and most of all annoying. Anybody got a solution? 

[LlamaLleu]

Same deal here, except I have my signature and my initials. My initials keep dissappearing the last couple of weeks but the signature stays, I use initialling the most. Sorry, I haven't found a solution either.

[Paula2784561692or]

Just wanted to chime in that I'm having the same problem. I've been very careful not to "x" out my initials but they regularly disappear anyway. My signature stays, though I use that much less frequently. Any help would be apprecaited. 

[S. S]

Hi @Paula2784561692or,

Hope you are doing well. Sorry for the trouble with saving initials on Acrobat Reader.

I wanted to understand more on the issue, and it would be helpful if you could share a few pieces of information for further investigation:

1. The App version of Acrobat Reader you are using (go to Menu > Help > About Acrobat);

2. Are you logged in to the application, and is the system connected to the internet? The signature and initials are saved on the cloud, and Acrobat//Reader would need access to internet to retrieve them every once in a while.

3. When you add your intials, do you toggle the checkbox to the bottom left of the window which says "Save signature to cloud?"

Look forward to hearing from you.

Regards,
Souvik.