Acrobat reader removes email signature and adds text to emails when using "Send file as email"

[Samuel29818762kcwe]

Acrobat reader removes users email signatures and adds random filler text when using the "Send file as email" option,

The following text is added to the email:

Download the free Adobe Acrobat Reader to easily view and add comments to your PDFs.

https://www.adobe.com/go/reader_download

______________

Sent From Adobe Acrobat Reader

Does anyone know how to stop this from happening?

[Abambo]

Check the registry. https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/registry.html

[Samuel29818762kcwe]

Unfortunately I wasn't able to find anything,

It is strange because for some users it will just remove their email signature, but for others it adds the text to the body of their email.

[Annette34290017r9tt]

I have just noticed the same issue and find it quite frustrating.    I looked everywhere to try to change it, but couldn't find a solution.   

[Meenakshi Negi]

Hi Samuel29818762kcwe and Annette34290017r9tt,

Sorry about the delay in response.

Please let us know if you are still experiencing the issue when you share PDFs via email.

Would you mind sharing the screen recording for a better understanding? Share the Acrobat Reader and OS version. 

Let us know if the issue has already been resolved.

Thanks,

Meenakshi

[Maycano]

Is anyone still working on that? It apears to be a feature which is not possible to disable in settings.

you guys added this feature adding the text, what if we don't want you to add this to an email I'm sending.

i send a lot of mails in my job and I don't want to have to remove the text added to the email.

[Rogarv]

Hi

Facing the same issue. 

Adobe Acrobat Reader Version 2023.008.20555 on a Windows 10 environment.

One opens a PDF, uses the send per E-mail feature, it opens an Outlook new Email Windows and automatically has injected its own Signature overwriting anything that would be there. 

In my case, users can't overwrite this with their own signature. Only delete it and copy/paste manually.

Is there a registry setting to disable the automatic injection of the Adobe Signature? 

This happens with both the new UI and the old one.

[Samuel29818762kcwe]

We also have experienced this same issue.

Either the text from adobe is injected into the email, or the user's signature is just removed.

[Velizar272024599b0l]

I was able to find the solution for the issue with Acrobat reader that removes users email signatures and adds random filler text when using the "Send file as email" option.

Create the following registry key to resolve the issue.

bSendMailShareRedirection to 00000000 in [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

I hope this helps you too guys.

[Annette34290017r9tt]

I am not sure how to add a registry.    Please advise. 

[Maycano]

This didn’t fix it for me

[leon_7323]

I used this solution but on another location. The thing is, you will have to search yourselve which spot works for you.

I used this under : Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\

there I made a new key named : FeatureLockDown

and in that key i made the dword value (32B) : bSendMailShareRedirection set to 0

[artur_7188]

Hi, 

This worked for me, thank you very much