Acrobate Reader always opens a loop of about 10 empty popups when opening a document

[jhe_sz]

Since about a year Acrobat Reader always opens a loop of about 10 empty popups when a pdf document is opened.

This is absolutely annoying and I would like to dispose this reader and replace it by an other program, if Adobe don't solves this problem.

The only way to get rid of it is to log off from Adobe cloud but this can't be serious the solution.

All the colleagues in my company, who haves Adobe accounts, have the same problem.

Until now I could bnot find

Screensot of the popups:

[jhe_sz]

Hi there

++ Adding to the dicussion

Please update the application to the recent version 22.1.20169 from the help menu > check for updates and reboot the computer once and see if that works for you.

Let us know if you experience any trouble and need more help.

Regards

Amal

[Amal.]

Hi there

We are sorry to hear that. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

Let us know if you experience any trouble and need more help

Regards

Amal

[Amal.]

Hi there

We are sorry to hear that. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

Let us know if you experience any trouble and need more help

Regards

Amal

[jhe_sz]

Hi Amal,

I just installed the patch from your link and restarted the computer.

Unfortunately the patch did not solve the problem that occurs in the same way as before.

Regards

Johannes

[Amal.]

Hi there,

Thanks for trying that our and sharing your observation. The Issue is still under investigation by our engineering team and they are working on it to find the fix.

We will share the update once we hear anything form them.

Thanks for your patience

Regards

Amal

[Ravi Gour]

Hi,

Apologies for the trouble you had using Adobe Reader. We would be needing logs to analyze this particular issue. For this, kindly perform either of the below steps To capture the logs, please download Adobe log collector tool from here (https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html) and run it. It will generate a ".zxp" file on your machine. Please share the .zxp file with us.

OR

From %temp% folder collect the below folder contents and share them with us:
1. acrobat_sbx
2. NGL

Regards

Ravi

[jhe_sz]

Here it is....

Regards,

Johannes

[jhe_sz]

Sorry,

the upload of the two ZIPs was not supported by this portal.

How can I send the attachments to you?

Regards

Johannes

[jhe_sz]

Hello Ravi,

using the log collector tool I succeeded to upload the logs: File: AdobeLogs_20220401_073946_873-win-GS.zxp

Regards

Johannes

[Amal.]

Hi there,

Hope you are doing well and sorry to keep you waiting.

This issue has been fixed with the April release for Adobe Acrobat/Reader DC ver. 22.1.20117 (Win) and the fix will be enabled via a registry key

Please update the application to the recent version 22.1.20117 (Win), from the help menu > check for updates or you may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and you may reboot the computer once and use the registry key as below:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown
iReaderSSONGLSignIn = 1 (DWORD)

Note: As a side effect of this fix, the user will not be able to sign in to Reader from the sign-in button.

Let us know if you experience any trouble and need more help. 

Regards

Amal

[jhe_sz]

Hi Amal,

the update itself did not solve the problem and making changes in the windows registry is not recommended/advisible for company installtions because the login should go on working with the Adobe Cloud and CS applications and we must avoid side effects - such a registry hack workaround shutting of the login feature would not solve the problems but create new ones.

A login feature for Reader DC should be optional but never forced over a loop of login screens.

Kind regards

Johannes

[Amal.]

Hi there

Hope you are doing well and sorry to hear that the workaround didn't work for you.

Our engineering team is aware of the issue and working on it to find a permanent fix. We will share the update as soon as we get any news from them.

Thanks for you time and patience

Regards

Amal

[Amal. · Accepted solution]

Hi there

++ Adding to the dicussion

Please update the application to the recent version 22.1.20169 from the help menu > check for updates and reboot the computer once and see if that works for you.

Let us know if you experience any trouble and need more help.

Regards

Amal

[Amal. · Accepted solution]

Hi there

++ Adding to the dicussion

Please update the application to the recent version 22.1.20169 from the help menu > check for updates and reboot the computer once and see if that works for you.

Let us know if you experience any trouble and need more help.

Regards

Amal

[jhe_sz]

Thank you,

this new version seems to have fixed the issue.

Kind regards

Johannes