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broxapltd
Participant
October 1, 2021
Question

Adobe Acrobat Reader 2021.007.200.95

  • October 1, 2021
  • 2 replies
  • 533 views

Dear Sir/Madam,

Since we have updated our Adobe Acrobat Reader DC to version 2021.007.200.95 we are unable to preview PDF attachements within outlook we get the below.

 

This is on Windows 10H1 Build 64Bit.

After doing some research online and tried many fixes suggested, it still doesnt resolve the issue a remove and reinstall has also been carried out with both Adobe Reader and Office 365.

Has anyone else come across this before and if so what was the fix.

 

 

 

 

 

 

This topic has been closed for replies.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
October 5, 2021

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
A
Adobe Employee
Ankit K Gupta
Adobe Employee
October 5, 2021

@broxapltd Can you please try the workarounds suggested here and let me know if that works?https://community.adobe.com/t5/acrobat-discussions/pdf-previewer-not-working-in-outlook/m-p/12431881#M332203 

 

Also posting summarized version of the workaround:

You can download the .reg file shared below and double click on it and registry entries would be automatically created.

https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:e94a84df-fa43-4b26-99bf-c1906c783c2b 

 

Please note that running .reg files changes the system configuration, so please ensure to verify the source and content of the file before running it on your system.

Thanks,

Ankit 

Adobe Acrobat software engineer

 
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