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Adobe Acrobat Reader DC (22.003.20282) prompting UAC to install updates

New Here ,
Jan 10, 2023 Jan 10, 2023

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I have created the Adobe Reader DC 22.003.20282 package with updates turned off using the customization wizard, and later in order to enable automatic updates again I removed the following registry value:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bUpdater"=dword:00000000

Then I ran check for updatest manually from Adobe Acrobat Help tab and got the notification, update is available, when I clicked on Download and Install, it prompted UAC and asked for credentials.

Is this the behaviour I should expect or is there some other registry values I need to remove? we are going to enable Adobe Reader DC auto updates in our environment but all of our users do not have admin access, please advise how can I allow auto updates for Adobe Reader DC without admin credentials?

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New Here ,
Sep 14, 2023 Sep 14, 2023

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Hello, did you ever find out an answer on this by chance? Running into a similar issue now...

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Community Expert ,
Sep 14, 2023 Sep 14, 2023

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<moved from enterprise and teams >

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New Here ,
Sep 14, 2023 Sep 14, 2023

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What does that mean?

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Community Expert ,
Sep 14, 2023 Sep 14, 2023

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i've moved your post from the enterprise&teams forum to the adobe reader forum.

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Advocate ,
Sep 14, 2023 Sep 14, 2023

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Can you please specify what is the exact issue you are running into?

In manual mode Updater will trigger UAC.

In auto mode Updater should not.

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New Here ,
Sep 14, 2023 Sep 14, 2023

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Hi LeoUpdaterX,

 

How do I tell if it's in manual mode or auto mode? I'm assuming it's in auto mode as the updates pop up randomly on there own (without me manually going to check for updates) and if that's the case, then UAC does get triggered still.

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Advocate ,
Sep 14, 2023 Sep 14, 2023

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Manual mode is when you select "Check for updates" from application Help menu.

If you see popup "Update is available" in auto mode, most likely Updater cannot access Acrobat Update Service.

One way to find out is to provide Updater verbose log file.

To enable Updater verbose logging-
Set iLogLevel REG_DWORD value to 1 in the registry below
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS
HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS
Delete  tLastT_Reader Registry value in HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe ARM\1.0\ARM
Launch AdobeARM.exe from C:\Program Files (x86)\Common Files\Adobe\ARM\1.0
Wait until you see popup
Collect and send me in the private message AdobeARM.log file from current User Temp folder.

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New Here ,
Sep 15, 2023 Sep 15, 2023

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Good Morning, I went to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM in regedit and did not see a iLogLevel key so I made a new one (picture 1 below) - hopefully that looks correct. Also I did not see an Adobe folder under HKEY_CURRENT_USER\SOFTWARE\ (picture 2 below) - so I did not do that step either... Lastly I was not able to locate the AdobeArm.log file, I only saw a "AdobeARM_NotLocked.log" file...

 

Thank you again for the assistance on this,

 

Luke Erickson

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Advocate ,
Sep 15, 2023 Sep 15, 2023

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iLogLevel loks fine. I can't explain missing Adobe key in HKCU registry, it looks strange.

Did you try to launch AdobeARM.exe? Make sure AdobeARM.exe is not running, try to launch it and check for AdobeARM.log again. If log is not there, try system wide search.

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