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Adobe Acrobat Reader DC 64bit cannot print after Jan update

Forum|Forum|4 years ago
January 13, 2022
10 replies
17981 views

After installing Jan update, the Acrobat Reader 64-bit cannot print any document. However, when I de-install and then install 32-bit version. It has no problem.

A lot of people in my group are using 64bit version. Anyone know what happen?

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Correct answer Amal.

Is there any update on this?

Hi there,

Please try to update the application to the recent version 22.1.20085 from the help menu > check for updates and reboot the computer once and see if that works for you.

Regards

Amal

F

Frank22697545bovt

Participating Frequently

This did not work for me using Trend Micro worry Free Business Security software

C

CHRIS228115260th1

Participating Frequently

Just wondering if anyone had heard from Adobe recently on this. I'm at a point where I'm debating about making Chrome the long term solution and abandoning Reader entirely, or hanging in there for a bit in case an update is published soon.

For anyone that's thinking "why should Adobe jump on this for you, it's a free product, what do you expect for free?" I had the same thougths and tempered expectations for a while. BUT Adobe knows that Reader is a gateway to their paid products, which we do use at most clients in smaller numbers. If Reader goes away and some functionality could be found in other free products, it leads me (and my clients) to look for Adobe alternatives entirely. This isn't meant to be a threat, but simply pointing out that once the name Adobe is out of sight, clients won't be as inclined to know/want to ask for the full version of Acrobat either.

Chris

A

alexanders20080551

Participating Frequently

As mentioned before we already made Chrome and Edge the long term solution in our company.

And no it is not only a free product. Acrobat Pro has the same bug which is a paid product.

F

Frank22697545bovt

Participating Frequently

If you have trend Micro anti-virus it needs to be uninstalled for Adobe to work.

Frank Kasper

[P.I removed by Moderator]

C

CHRIS228115260th1

Participating Frequently

I don't think anyone needs Acrobat Reader that bad that they would ditch thier security product wholesale.

I'm with @alexanders20080551 on this one, I was only begrudgingly installing Acrobat Reader because it allows signtaures to be palced on files and a few very very very minor other features. In reality in can be ditched in favour of Chrome.

Yes we use Trend Micro, but no, I'm not uninstalling ti and moving to another product. Adobe can be shown the door on this one, it was probably about time anyhow.

Chris

H

Hoi Cheung226408748emhAuthor

Participating Frequently

Dear Support,

Are there any update on this issue? Any hints that this problem can be fixed?

A

alexanders20080551

Participating Frequently

Its just a shame. That issue/thread started on 13th Jan. It took until 1st Feb that an Adobe employee mentioned that they are working on it and will be fixed soon. Now its the 16th Feb and still no fix nor any response by Adobe. But to be honest thats what i already used to by Adobe. Also with Illustrator and InDesign after every update.

As mentioned before, we deinstalled Adobe Reader on all our clients and using Chrome or Edge to view and print PDFs. Chrome has also good security due to its Sandbox and Edge is linked with Defender and should be also safe.

A

alexanders20080551

Participating Frequently

Due to there is still no fix and there are always problems with Adobe Reader we decided to install another free PDF Reader on every client in our company. Works like a charm.

C

CHRIS228115260th1

Participating Frequently

Chiming in here as we're seeing this on a number of Adobe Acrobat Reader x64 installations since. The "workaround" to get Acrobat printing again for us is the temporary disabling on enhanced protection. Since that's not only a total pain, but also scares me security wise, our workaround has been to advise users open PDFs via Chrome instead.

A few things though:

- Can't tell is this is a new issue as of 21.011.20039 (released Jan 11, 2022) or if this is a new problem after some installations are being forced from the 32bit version to x64.

- I watched a new 32bit install change to x64 in a matter of minutes following an installation with a "Congratulations, you've been upgraded" message. Subsequently breaking printing that was briefly working in 32bit.

- I can't seem to determine when/why the x64 upgrade happens. I have two machines on the exact same Windows 10 build and one was forced to x64 while the other remains on 32bit with the latest release 21.011.20039

- Does anyone have any comment on whether the advice of using Chrome to tempoararily open PDFs is just as bad security wise as Acrobat with enhanced protection off? Does Chrome have some sandboxing / mitigations in place?

- @alexanders20080551 I totally agree with you and am just as frustrtated. What viewer did you end up switching to and any reason Chrome doesn't do the trick for you? Or just need a few enhanced viewing tools that Chrome doesn't provide?

- Is the full version of Acrobat impacted? We only run Acrobat Pro 2016 on some machines and haven't seen this behaviour (yet). We don't run Acrobat Standard or Pro DC. So maybe this is why we don't seemt o have a problem on those machines

- Does anyone know if Adobe is aware and/or working on this issue? Anyone have an active ticket?

Thansk all! Tossing my hat in this Adobe ring of furstration as well.

Chris

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Frank22697545bovt

Participating Frequently

I have been working with Adobe programmers on the problem. I have a good feeling this will be fixed soon. They know what the problem is and have tried a few unsuccessful updates to the programming. They are taking logs and are using all tools available to getting this fixed fast. I do have a ticket with Adobe

Sent from my Verizon, Samsung Galaxy smartphone

E

East_explorer

Participant

Assuming your PC is running Windows 10, try setting your Acrobat Acrobat Reader to compatibility mode (Windows 7).

Locate/go to your Adobe Acrobat Reader file location.
Right click the application icon (exe file).
Click Properties.
Select the Compatibility tab.
Compatibility mode: Tick the box (Run this program in compatibility mode for).
Select Windows 7.
Click OK.

Hope this helps.

EE

H

Hoi Cheung226408748emhAuthor

Participating Frequently

Have tried this method. It works. However, I think this should be a bypass, right? Will release permanent fix?

E

East_explorer

Participant

Yes, it seems so.

I am hoping for Adobe to release a proper/permanent fix soon as well.

EE

J

Just_for_comm22707491l1a6

Participant

Hello everyone,

We got the same problem at work and a coworker find out this simple wokaround until Adobe Fix It.

Uncheck the protected mode at start in : Edit > Preferences > Security (Enhanced)

You can use a GPO for doing in it.

Finnaly, i might be wrong but i think after this workaround, the security against cryptovirus will certainly go down without this features. So be aware of that point and stay alert.

Hope it help !

A

alexanders20080551

Participating Frequently

I am using Adobe Reader and Acrobat for 10 years now and i don't count anymore how often this security setting was the reason for problems and crashes already. Just look here the problem with SAP not so long ago : https://www.borncity.com/blog/2020/11/13/adobe-reader-dc-sicherheitsupdate-nov-2020-verursacht-probleme-unter-sap/

The Workaround was(is?) the same as now.

So if you have problems with Adobe Reader in the future -> disable the protected mode first.

W

wojtekw36787455

Participant

We are also having the same problem. 32bit is fine but the problem is it auto updates the 32bit version to 64bit. Surely this would be a big issue on Adobes radar? Its taken some time to get any official comment on this.

Amal.

Community Manager

Hi there,

We are sorry to hear that. This issue is already reported to our engineering team to find the fix.

We will share the update as soon as we will hear anything form them.

Thanks for your time and patience

Regards

Amal

Amal.

Correct answer

Community Manager

Is there any update on this?

Hi there,

Please try to update the application to the recent version 22.1.20085 from the help menu > check for updates and reboot the computer once and see if that works for you.

Regards

Amal

F

Frank22697545bovt

Participating Frequently

We are having the same issue here on all 100 PC's. Everything prints except adobe reader 64 bit. No error doesn't even ghet to the printer queue. I uninstalled 64 bit and put in 32 bit but it updates to 64 bit shortly after. Are you aware of the problem and are you developing a fix?

H

Hoi Cheung226408748emhAuthor

Participating Frequently

Yes. We got the same issue that 32-bit will come back to 64-bit very soon. So, we can only tell user to use Chrome for printing.

Don't know when Adobe can fix the problem.

H

Hoi Cheung226408748emhAuthor

Participating Frequently

Hi Amal,

After I have press the print button, the print diaglog box appear. Then, after print the print button again, nothing appear and return to document. The print queue has nothing.

It has happened in all pdf document and many of my user. However, I have tried to de-install and then install the 32-bit version. No such problem. My original acrobat reader is 64-bit.

H

Helmut22652383tmw9

Participant

Hi there,

we have the same problem, after the 64Bit Version installed automaticly.

We have >60 Client who dosn't works.

After press the print button, there is no Error message.

We reinstalled the 32bit Version, ther's no problem to print.

Regards

Helmut

Amal.

Community Manager

Hi there,

Hope you are doing well and sorry for the trouble.

What happens when you try to print the PDF from Adobe Acrobat 64 bit with new update? Do you get any error messages? If yes please share the screenshot of the same for a better understanding.

Is this a behavior with a particular PDF file or with all the PDF? Please try with a different PDF file and check. if the file is stored on a shared network/drive please download it to your computer first and try again.

Also try to repair the installation from the help menu (Win Only) and reboot the application and check.

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

Regards

Amal

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Felix22693236lvuh

Participant

Hi Amal,

we are facing the same issue here.

However the workaround, to uninstall the 64-Bit Version and install 32-Bit Version helps, but not for long - because after a certain amount of time, it updates automatically to the broken 64-Bit Version.

Please let us know, when a fix will be available - because I can't go around all day and reinstall the 32-Bit Version.

Best regards,

Felix

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