Adobe Acrobat Reader DC has stopped working

[peterc68281388]

Shortly after I launch acrobat reader dc or open a pdf file with acrobat reader dc the program halts and I get a message saying:

"Adobe Acrobat Reader DC has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

The program never closes and I have to hit close program to exit.

I am running Windows 10 and until recently did not have this problem. I ran troubleshooting program compatibility, but that did not resolve issue.

I tried uninstalling and reinstalling - did nothing - same problem.

I downloaded adobe acrobat reader dc cleaner tool and used it to clean both acrobat and reader.

Rebooted and downloaded program from adobe.

Same problem once installed.

I have also associated all pdf files with adobe acrobat reader dc for opening, etc.

Any suggestions or solutions?

[apangasa]

Hi,

We are sorry for the inconvenience caused by this issue to you. We are aggressively working on the issues and finding out the right fixes for the issue. In the meantime, we have identified some workarounds that can help you resolve the issues. Please do try out the workarounds suggested in this post.

There are a couple of issues that are causing application crash soon after the file opens. The issues that are you seeing might fall in one of the categories stated below.

Issue 1) Compatibility Mode for Windows 7

A crash is observed on running application with Windows 7 compatibility mode. To check if this is causing the application to crash on your machine and to fix this anomaly, please follow the steps given below:

1. Right click on the application icon of Adobe Acrobat Reader
2. You will see a Properties Dialog.
3. Switch to Compatibility View tab as shown in the snapshot below and turn off "Run this program in compatibility mode for:"

This should solve the issue.

Issue 2) Missing registry value "tBuiltInPermList"

There is a registry value which if not found by application, crashes the application.

To validate if your issue falls under this category and to fix it, please follow the steps given below:

   1. Press on the search windows icon and enter "regedit" as shown below:

    2. Click on the regedit command to open registry keys.

    3. Navigate to the registry key shown below:

  4. Check that you have the highlighted registry value "tBuiltInPermList" present in the registry hive.

  5. If not, rename "cDefaultLaunchAttachmentPerms"

This should solve the issue.

P.S. There is a likelihood that you might not be able to use the workarounds suggested above in case if there are some restrictions policies in your enterprise. In such a scenario, kindly contact your network admins and check if it feasible for them to push the changes suggested here.

I hope this helps.

Thanks,

Ankit

[lisaj501]

Hi, I am having the same issue.  It also tells me Adobe has stopped working...

But it also told me I didn't have the: AcroRead.msi  whatever that is.

This is really frustrating for me.

I uninstalled Adobe Acrobat Reader DC and now it won't let me reinstall it at all.

What do I need to do now??  Any help is appreciated.  I also have the Windows 10 update on my computer.

[Guest]

Lisa,  did you go out to Adobe and try to download again?  That is what I did, but it still did not work.  I then learned that if you right click on the Adobe Icon, then on the bottom click on properties, go to the compatibility tab and uncheck the compatibility mode, it should work.

[lisaj501]

carolm45039115, Thank you So Much.  It worked. I had to re-down load it, then did as you suggested! Awesome!!  Thank you!!!!

[furby23]

i am having the same problem.

i have tried the fixes you suggested, however they did not work.

i can open PDF files if i save them to my hard drive first.

i can't open them from from outlook 2010 attachments.

i will be sending you a Gdrive link with the dump file & a protected mode log file.

[rainbowtoo]

Hi, Ankit!

All mentioned workarounds don't work for the case with PDF preview in SAP. When closing the PDF form it lasts for 10-20 seconds.

Version DC 15.23.20053.

Windows 10 x64.

Please help ASAP, the supported customers are seriously affected.

Best Regards!

[vickyk18582607]

I am running Windows 7 and I still have that issue. Can you please let me know how can I resolve this?

When I generated PDF from SAP, it is generated in SAP but when I click to save, it stopped working and giving me message "Adobe Acrobat Reader DC has stopped working".

[rpicken45]

Hi...

Another follower game me this solution that worked: 

     Right click on the Adobe Acrobat Reader DC icon that is on your desk top.  Open properties.  Uncheck windows 7.

Hope this helps.  I worked perfectly for me.

Robert

[Guest]

Any easy and end-user-friendly solutions or work-arrounds for us non-IT-technician-users that does not involve a search for a file in a folder, under another folder or a search in the registry for tBuiltInPermList and suchlike?

[AshuMittal]

Hi fb123fb​

The issue that required the registry tweak has already been fixed by a patch that was issued last week. Please open Acrobat Reader and visit Help > Check for Updates from the menu to ensure you are on the latest release.

Let us know if you still face any issues.

Thanks,

-ashu

[Guest]

Hi.

Thanks for the reply.

Installing DC Version 2015.020.20039 from Adobe Acrobat Reader DC-installation

DC Version 2015.020.20039 works nice with Internet Explorer 11, FireFox and Google Chrome, works without any problems.

Following your instruction, by hitting "Check for Updates" and installing the latest update and the result is that I can't open any PDF-documents with DC version 2015.023.20056 in IE11, FireFox and Google Chrome.

Why?

[fernandou78899412]

Hello good day

Please, someone more can confirm that last pacth DC version 2015.023.20056 has solved this problem?

Thank you so much in advance

Best regards

Fernando

[Guest]

Hello,

We're using SAP 7.30 and 7.40 on windows 7 and using the 2015.023.20056 the issue is still there (i.e. 10 seconds after closing document before getting the focus back).

Unfortunately I can't provide dump file as per email volume restriction.

Kind regards

Jérôme

[AshuMittal]

Hi all,

We have isolated the root cause behind the slowness in closing documents (10-15 seconds lag). We are actively working on the fix and will share it as soon as available.

Thanks for your patience,

-ashu

[dmuscanto]

21 days, and you still don't have this fixed?

This is ridiculous!

[marcolopespt]

Same problem here since last update??

Using reader version 2015.023.20053 and there is a 10 second FREEZE before i can gain access to my app after calling Adobe Reader (adobe does not release the resources immediately?? what is adobe doing for more than 10 seconds?)

Adobe needs to address this problem ASAP, because it has many implications...

[Guest]

I have tested the problem today and the problem remains = DC Version 2015.020.20039 works nice (withour any problems) with Internet Explorer 11, FireFox and Google Chrome.

DC version 2015.023.20056 in IE11, FireFox and Google Chrome does not work when you jump from a pdf to nex pdf in IE11, FireFox and Google Chrome = the problem remains.

[Guest]

Having the same problem and waiting for a solution

[Guest]

Thank you Lisa! It worked for me too!

[Guest]

Adobe just released an update, version 2015.023.20056.

Didn't resolve our problems. Still got error 523:523 when opening Pdf's in our main business application.

Very big problem for our company!

[AshuMittal]

Hi,

We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update   

Please let us know how it goes.

Thanks,

-ashu

PS: Please mark the post as answered if this resolves your issue.

[marcels79242586]

This patch doesn't fix the problem.

I've installed the patch, activated the protected mode and the problem is back.

[Guest]

I've installed the patch on my system. Still the same. If I close an pdf document opened from SAP it takes about 10 to 20 sec. to close the Acrobat Reader DC window. The version is now 2015.023.20056.

[dmuscanto]

udos50589240 Jan 19, 2017 5:49 AM (in response to ashumittal)

I've installed the patch on my system. Still the same. If I close an pdf document opened from SAP it takes about 10 to 20 sec. to close the Acrobat Reader DC window. The version is now 2015.023.20056.

We are having the exact same issue as ^

[michaelk58]

Hi ashumittal,

I've installed the patch (2015.023.20056) on my Windows 10 machine and it fixed the crash problem, thank you.

But if i close a pdf document opened from our application (using Eclipse SWT-Browser) it takes about 15s to 20s to close the Acrobat Reader DC window.

This behaviour was observed irregularly with older versions of Acrobat Reader DC but now it is on each close.

Regards