Adobe Acrobat Reader DC has stopped working

[peterc68281388]

Shortly after I launch acrobat reader dc or open a pdf file with acrobat reader dc the program halts and I get a message saying:

"Adobe Acrobat Reader DC has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

The program never closes and I have to hit close program to exit.

I am running Windows 10 and until recently did not have this problem. I ran troubleshooting program compatibility, but that did not resolve issue.

I tried uninstalling and reinstalling - did nothing - same problem.

I downloaded adobe acrobat reader dc cleaner tool and used it to clean both acrobat and reader.

Rebooted and downloaded program from adobe.

Same problem once installed.

I have also associated all pdf files with adobe acrobat reader dc for opening, etc.

Any suggestions or solutions?

[sandran73860372]

Worked for me, thanks

[theresea42540044]

Thanks Robert! I was as frustrated with the lack of solutions and WASTED TIME as all others, but succeeded after trying your solution.

[bozenah29041734]

Solved the issue. Many thanks

[GCvijay]

yes this method is working perfectly!

             Thanks

[JGrabarski]

Thank you!!!  This worked for me!

[patriciam88298417]

Robert: Many thanks. Two days of frustration. Your "compatibility fix" worked for me.

[Guest]

Hello Robert,

Thanks a lot! I've been trying to fix this problem for almost 6 hours...

Cheers,

Farhad

[sherryn42956257]

Thank you! Worked for me.

[sirrahw]

Robert

that worked perfectly my adobe is up and running

.. you da Man!

Thanks

Wes

[johnb41024281]

This is a reply to the following post.

https://forums.adobe.com/thread/2262182

robertr9216516  Jan 12, 2017 4:16 PM  (in response to rickl22918655) 

It worked.  My OS is W7, so the compatibility option was XP.  I used that.

I'm going to post your suggestion in another thread.  Good job!

[kimw86437659]

I'm running windows 7. Installed DC just the last couple of days. It won't open files or if they do open, it freezes up almost immediately and jams my computer. I have uninstalled and re installed the program 4 times now. no change

[donsxx]

Adobe, please address this issue immediately.  Thanks.

[Appleshack]

Please fix this issue as soon as possible.  Our business is heavy reliant on PDF documents and we've had to currently convert over to the windows 10 default reader which works fine but most of our clients have the Adobe as their default which is causing a bit of a headache all over.

[scoobydoo765]

well, since none of the fixes worked i downloaded windows reader and it works fine... Adobe when you figuer things out let me know.

[Appleshack]

All of us in the office have now moved to windows reader too.  No problems with the windows reader.  If this problem with Adobe is not sorted by end of today then we will be changing over to a different reader altogether.  Somewhere where the service in getting an issue resolved is quicker than here.  I'd rather be a big fish in a small pond than a small fish in a big pond!

[scoobydoo765]

unchecking the windows 7 in compatability mode worked. had to hit edit all users on the screen to have access to the spot to uncheck it.. yeaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa!!!!!

[Guest]

Where can I find the old adobe reader prior to the DC version? Thanks

[johnb41024281]

An earlier post by fb123fb:

(quote) "You can download Acrobat Reader DC version 2015.020.20039 from this below Adobe-URL:

http://get.adobe.com/se/reader/otherversions/

If you choose English as a language, then you are not able to download Acrobat Reader DC version 2015.020.20039.
If you e.g. choose Dutch or e.g. Norwegian as a language, you can choose do download version 2015.020.20039.

Yepp, I know it is weird (that it is different versions depending on the language you choose), but it only confirms that Adobe knows that there are problems with the latest Acrobat Reader DC-version and yet they are silent as a stone regarding the problem and ignore to answer all those asking about the status for the problems in question or if there is an ETA etc. etc.

Maybe the silent treatment is what the ppl. at Adobe consider to be a very good customer care."   (end quote)

If you DO install the older version, be SURE!!! to disable automatic updates!!! Be SURE to disable automatic updates, or, the next day, you'll have the same problems.

[Guest]

John, thank you so much for the link and the information. I'll give it a try.

>

[AshuMittal]

Hi all,

We are actively working on the issue with embedded PDFs taking 15-20 seconds to close in browser workflows. Please expect an official patch to be available within this week.

If there are any other issues that you are encountering, please share the steps to reproduce so that we can provide a resolution.

Thanks,

Ashu Mittal

Adobe Systems

[johnb41024281]

Quote by  ashumittal Feb 21, 2017 1:41 AM                                     (in response to tonya41504617)                     

(Quote)Hi all,

We are actively working on the issue with embedded PDFs taking 15-20 seconds to close in browser workflows. Please expect an official patch to be available within this week.

If there are any other issues that you are encountering, please share the steps to reproduce so that we can provide a resolution.

Thanks,

Ashu Mittal

Adobe Systems  (End Quote)

This was the problem I was having.

Windows 7.  Acer laptop.  "Latest" verion of Acrobat.  Use of Acrobat, reading official manuals, reading plans and schematics.  No writing or signing.

Laptop has been running some time.  Try to load PDF from link on website or link on email.  Screen turns grey, and there's a blue progress bar.  The progress bar indicates download is complete, then everything stops.  It never restarts.  (Not Responding) at top of screen in the top bar.  It takes Task Manager to stop the program.  Sometimes, you get a message about cannot contact DDE server in a second window below the current window.  I saw this only twice.

Alternative:  The screen turns from grey to the first page of the document, but, in the low left corner, the byte count indicates it was not done processing.  Again, it hangs, and needs Task Manager to close.

Second Alternative:  It has finished processing.  When you put the mouse low on the document, a small menu bar appears with the Adobe logo.  You put your mouse on this, it changes color, then all hangs, again.  Again, you need Task Manager.

If you reboot, and are quick to load your document, then, for about five to seven minutes, you can read, or copy to hard drive.  After that, it hangs.  Task Manager.

With the workarounds from this board, you can load and read PDF saved to hard drive, no problem.  All day.

Software loaded on this PC

Adobe Photoshop Elements 12

Adobe Photoshop Elements 15

Adobe Lightroom 5.7

NIK Tools     (Plug-ins for Photoshop Elements)

Wireworm   (Plug-in for Elements)

Lomo Effects  (Plug-in for Elements)

Kai's Photo Goo

Photomatix 5.1.3

Portrait Professional 12

Paint.NET 4.0.13

View NX2

DigitalPIE      (reads metadata on digital photos)

Audacity

Spybot Search and Destroy

Norton Internet Security

Microsoft Office 2007

Microsoft Access 2003

Various HP print drivers

No games.  No bizarre stuff.  Internet Explorer 11 is my browser.

I hope this helps.

[AshuMittal]

Hi all,

We've released an update that addresses the browser related slowness issues with PDFs. This update will be automatically pushed to all existing installations of Reader.

If you'd like to apply this update immediately, please open Reader and visit Help > Check for Updates.

More details about the release are here: Release notes | Acrobat DC, Acrobat Reader DC | Update, February 16, 2017 

Please let me know if you still face any issues.

Thanks,

-ashu

[Guest]

Hi,

It works for me....

Thanks

[Guest]

Hi,

Also works for me.

SAP GUI 7.40 (SP11) works good and fast now with Acrobat Reader. (2015.023.20070)

Thanks!!

[AshuMittal]

Excellent!

Thanks for the quick confirmation pr69561290 and @jérômem5304819

-ashu