Adobe Acrobat Reader DC Installation Problems

Report · Sep 23, 2018

Hi, I'm having issues with re-installing Reader DC on my laptop (Windows 10 and everything is updated). Every time I try to install the program I get an error box that reads: "Error 1500. Another installation is in progress. You must complete that installation before continuing this one." However, there are no installations in progress.

I've tried everything from using the Adobe Cleaner Tool to redownloading using different browsers to waiting a couple minutes before trying again to restarting my laptop as many times as possible.

Report · Sep 24, 2018

Hello Michaelb,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once, then use Acrobat Cleaner tool to remove any corrupt and conflicting files of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and then download the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Once the setup is downloaded, locate the setup, right click on it, and click on ‘properties’.

Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

Once this is done, restart the computer, locate the Adobe Reader icon, right click on it and choose 'Run as Administrator'.

Make sure that you have all the updates of the operating system installed.

If the issue still persists, please create a test user profile with full admin rights and install Adobe Reader and check.

let us know how it goes and share your observation.

Thanks,

Anand Sri.